Customer Support Manager

JR United Kingdom; Slough; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading company in the aviation workwear sector is hiring a Customer Support Manager in Reading. The role involves managing a team, supporting B2B clients, and shaping customer journey strategies. Strong leadership and customer service experience are essential, along with the ability to communicate professionally.

Benefits

Quarterly bonus scheme

25 days holiday

Qualifications

• Can demonstrate a track record of roles within customer service/success.
• Have leadership & coaching experience within that field.
• Ideally have some history within the workwear, PPE, or apparel sectors.

Responsibilities

• Managing a team of three Customer Support Executives.
• Supporting B2B clients across aviation and commercial sectors.
• Working closely with internal stakeholders to shape customer journey strategy.
• Maintaining smooth communication throughout the customer experience.

Skills

Customer service management

Leadership

Coaching

Communication

Job description

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• New customer service leadership role working for a market leader in the aviation workwear & apparel sector
• Managing a team of three motivated and experienced Customer Support Executives in Reading
• Supporting B2B clients across aviation client base, as well as commercial & construction sectors
• Working closely with the senior leadership team to shape customer journey strategy
• Coaching, mentoring, and management role
• Brilliant company culture with a 'customer first' attitude!

Customer Support Manager

The Role: Heathbrook Workwear Solutions are market leaders in providing workwear, uniform, and PPE solutions to the aviation & commercial markets across the UK & Europe. They have an excellent supply chain with many major brands and manufacturers ensuring their offering is comprehensive for all applications across airports, airlines, and emergency services within the aviation sector.

As a Customer Support Manager at Heathbrook your role will be primarily leading a team of three experienced customer support representatives within the Reading office. Service is what sets Heathbrook apart from their competitors and as such this vital role in the business is the beating heart of their 'customer first' approach. The role is internally based, but there are opportunities to visit key accounts face to face from time to time, as well as possible flexibility for some remote working where required. In addition to managing the team the Customer Support Manager will also have responsibility of the top two clients in the business as the nominated Customer Support named contact. As such this role involves being a player manager to ensure the success of the team and the business.

You will work closely with internal stakeholders across the sales team, marketing, and manufacturing which is all in-house with their design & embroidery services. You and your team will be keeping the customer journey as smooth as possible with constant communication via phone, video, and email throughout the beginning, middle, and end of the customer experience.

The role is 40 hours per week, 8-5 Monday through Friday.

The Company: Heathbrook Workwear Solutions are a family organisation who have been trading for 20 years based in the heart of Berkshire. With a marvellous range of suppliers such as Regatta Professional, U-Power, and Mascot, the business are specialists within the aviation industry supplying workwear, uniforms, and PPE to airports & businesses across the UK & Europe. Their customer experience is what sets them apart from the competition, their in-house uniform design department makes them a trusted partner for any business. In addition, their team based culture ensures their success internally as well as externally. They have a track record of building careers from within, have a strong history of long service, and are very well regarded within the workwear industry.

We are looking for individuals who meet the following criteria:

• Can demonstrate a track record of roles within customer service/success
• Have leadership & coaching experience within that field
• Ideally have some history within the workwear, PPE, or apparel sectors
• Experienced in communication via email, phone, and face to face meetings
• Professional & personable in approach

Salary: £40,000-45,000 basic salary DOE + quarterly bonus scheme + 25 days holiday

Candidate Location: Commutable to Reading

• New customer service leadership role working for a market leader in the aviation workwear & apparel sector
• Managing a team of three motivated and experienced Customer Support Executives in Reading
• Supporting B2B clients across aviation client base, as well as commercial & construction sectors
• Working closely with the senior leadership team to shape customer journey strategy
• Coaching, mentoring, and management role
• Brilliant company culture with a 'customer first' attitude!

Customer Support Manager

The Role: Heathbrook Workwear Solutions are market leaders in providing workwear, uniform, and PPE solutions to the aviation & commercial markets across the UK & Europe. They have an excellent supply chain with many major brands and manufacturers ensuring their offering is comprehensive for all applications across airports, airlines, and emergency services within the aviation sector.

As a Customer Support Manager at Heathbrook your role will be primarily leading a team of three experienced customer support representatives within the Reading office. Service is what sets Heathbrook apart from their competitors and as such this vital role in the business is the beating heart of their 'customer first' approach. The role is internally based, but there are opportunities to visit key accounts face to face from time to time, as well as possible flexibility for some remote working where required. In addition to managing the team the Customer Support Manager will also have responsibility of the top two clients in the business as the nominated Customer Support named contact. As such this role involves being a player manager to ensure the success of the team and the business.

You will work closely with internal stakeholders across the sales team, marketing, and manufacturing which is all in-house with their design & embroidery services. You and your team will be keeping the customer journey as smooth as possible with constant communication via phone, video, and email throughout the beginning, middle, and end of the customer experience.

The role is 40 hours per week, 8-5 Monday through Friday.

The Company: Heathbrook Workwear Solutions are a family organisation who have been trading for 20 years based in the heart of Berkshire. With a marvellous range of suppliers such as Regatta Professional, U-Power, and Mascot, the business are specialists within the aviation industry supplying workwear, uniforms, and PPE to airports & businesses across the UK & Europe. Their customer experience is what sets them apart from the competition, their in-house uniform design department makes them a trusted partner for any business. In addition, their team based culture ensures their success internally as well as externally. They have a track record of building careers from within, have a strong history of long service, and are very well regarded within the workwear industry.

We are looking for individuals who meet the following criteria:

• Can demonstrate a track record of roles within customer service/success
• Have leadership & coaching experience within that field
• Ideally have some history within the workwear, PPE, or apparel sectors
• Experienced in communication via email, phone, and face to face meetings
• Professional & personable in approach

Salary: £40,000-45,000 basic salary DOE + quarterly bonus scheme + 25 days holiday

Candidate Location: Commutable to Reading

Desired Skills and Experience
* Can demonstrate a track record of roles within customer service/success
* Have leadership & coaching experience within that field
* Ideally have some history within the workwear, PPE, or apparel sectors
* Experienced in communication via email, phone, and face to face meetings
* Professional & personable in approach