Customer Support - Isle of Man

Lloyds Bank plc; Douglas; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Generous pension contribution

Annual performance-related bonus

Share schemes including free shares

22 days’ holiday

Wellbeing initiatives

Parental leave policies

Job summary

Lloyds Banking Group is hiring for a Customer Support role based in the Isle of Man. The position is full-time, permanent, 35 hours per week, and office-based. You will assist customers in branch or by phone, delivering a high-quality service and supporting digital banking adoption.

The role emphasizes accurate data handling, compliance with regulatory requirements, and a strong customer-first mindset, with development opportunities within a values-led organisation.

Qualifications

• Excellent customer service and communication skills are required.
• Ability to handle sensitive information with discretion and professionalism.
• Experience in branch or contact centre environments is desirable.

Responsibilities

• Review, verify and enter information accurately into company systems.
• Help customers build confidence using digital banking tools, guiding self-service for day-to-day banking needs.
• Provide a friendly, professional and positive experience for every customer interaction.
• Follow risk, regulatory and compliance processes to deliver fair and consistent outcomes.
• Participate in role-related training and development to build knowledge and confidence.

Skills

Customer Focus

Communication Skills

Attention to Detail

Organisation Skills

Risk & Compliance

Willingness to Learn

Job description

End DateTuesday 29 September 2026Salary Range£27,534 - £27,534We support flexible working – click here for more information on flexible working optionsFlexible Working OptionsJob ShareJob Description SummaryThis is a full-time, permanent role in the Isle of Man.Please note this role is only available for colleagues residing in, or to those who hold right to work permits for Isle of Man.Job DescriptionJOB TITLE: Customer Support - Isle of ManSALARY: £27,534LOCATION(S): Isle of ManHOURS : Full-time, 35 HoursWORKING PATTERN : This role is branch based, so you will be required to be 100% in the office.What you’ll be doing:As a Customer Support colleague, you'll support customers in branch or over the telephone.You'll work as part of a team to meet customers financial and service needs, delivering an excellent customer experience.You'll ensure efficient, professional service and fair outcomes, especially for vulnerable customers and help Britain prosper by making appropriate referrals and adhering to LBG priorities, regulatory requirements, and the Group's values and code of responsibility.In this role you’ll:Review, verify and enter information accurately into company systems, while supporting customers in line with established processes and proceduresHelp customers build confidence using digital banking tools, guiding them to self-serve for their day-to-day banking needsProvide a friendly, professional and positive experience for every customer interactionFollow risk, regulatory and compliance processes to help deliver fair and consistent outcomesTake part in role-related training and development to build your knowledge, skills and confidence.Why join us?We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone.What we’re looking for?Customer Focus – able to support customers with confidence, care and professionalism, including handling more complex enquiries using established proceduresCommunication Skills – comfortable building positive relationships with customers and colleagues, both in person and through other communication channelsAccuracy and Attention to Detail – able to complete administrative and data processing tasks accurately, including working with company systems and recordsOrganisation Skills – able to manage routine tasks efficiently, follow processes and support others where neededRisk and Compliance Awareness – understands the importance of following processes, systems and procedures, and raising any concerns appropriatelyWillingness to Learn – keen to develop skills and knowledge through training, feedback and day-to-day experience.This is a place for you:Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.We also offer a wide-ranging benefits package, which includes:A generous pension contribution of up to 15%An annual performance-related bonusShare schemes including free sharesBenefits you can adapt to your lifestyle, such as discounted shopping22 days’ holiday, with bank holidays on topA range of wellbeing initiatives and generous parental leave policies.Ready for a career where you’ll learn and thrive?Apply today and find out more.Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.