Customer Support Executive-FTC Weekends Only

Zego

Halifax

On-site

GBP 14,000 - 19,000

Part time

14 days+

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Benefits offered by this job

Market competitive salary

Private medical insurance

Company share options

Generous holiday allowance

Wellbeing benefits

Job summary

A leading commercial motor insurer in Halifax is seeking a part-time Customer Service Executive. The role emphasizes providing excellent customer service via phone, email, and LiveChat. Successful candidates will possess strong communication skills, attention to detail, and adaptability to change. This position offers a fixed-term contract with the possibility of extension or permanent placement.

Qualifications

Proven skills in a high-performance, target-driven customer service environment.
Ability to listen to customer needs and build rapport.
Fast learner and adaptable to change.
Strong multitasking, prioritisation and time-management abilities.
Flexible to work the office on weekends and holidays as required.

Responsibilities

Support customers via phone, email, and LiveChat.
Assist with claims and post-sale inquiries.
Ensure customer satisfaction with professional support.
Build knowledge of products to answer questions confidently.
Input customer information into the in-house system.

Skills

Customer experience advocacy

Attention to detail

Multitasking

Adaptability

Communication skills

Tools

CRM - ShareDo

Job description

We're a commercial motor insurer on a mission to save people time and money. From scooter delivery riders to private hire taxi drivers, our customers are our driving force. We're making insurance fairer and more human for every one of them.

When we started back in 2016, we knew that traditional insurance held businesses back. It was too complicated, too expensive and too time consuming. So we set out to change things, building insurance solutions that empower professional drivers throughout the UK and Europe.

So far, we've raised over $200 million in funding. We've grown from a scrappy start-up into an industry changing organisation, and there's plenty more to come.

That's where you come in...

Who we're looking for

We're on the lookout for a passionate, driven and determined Customer Service Executive to join our team. The Customer Service Executive role supports our customers directly via the phone, email and LiveChat and plays a key role in Zego's growth. In this role, you will work as part of a vibrant, collaborative, high performing team to ensure high levels of customer satisfaction through excellent customer service.

This will be a Fixed Term 12 months contract, working part time Saturdays and Sundays only, with a potential of extension or permanent role after.

What you'll be doing

You will work from our Central Halifax office
You will assist our customers by phone, live chat and email and deal with Claims and Post Sale related enquiries
You will ensure customer satisfaction and provide professional customer support
You will maintain a positive, empathetic and professional attitude toward customers at all times and build productive trust relationships with customers on the phone
You will respond promptly to customer inquiries and make sure all details are always logged on the internal CRM - ShareDo
You will build a knowledge of our products inside and out so that you can answer questions
You will input customer information and data provided into an in-house system

What you'll need to be successful in this role

You have proven skills working within a high performing target-driven customer service environment
You are obsessive about customer experience and act as an advocate for our customers
You're able to listen to customers needs, focusing in on their core concerns, you have an eye for detail and a flair for building rapport
You have an ability to multitask, set priorities and manage time effectively
You are adaptable to change & a fast learner
You are able to work in the office, on weekends- Saturday and Sunday between 9 am-5:30 pm.

What's it like to work at Zego?

Joining Zego is a career-defining move. People go further here, reaching their full potential to achieve extraordinary things.

Together, we're setting the bar higher, delivering exceptional work that makes a difference. Our people are the most important part of our story, and everyone here plays a role. There's loads of room to learn and grow, and you'll get the freedom to steer your career wherever you want.

You'll work alongside a talented group who embrace each other's differences and aren't afraid of a challenge. We recognise our achievements, learn from our mistakes, and help each other to be the best we can be. Together, we're making insurance matter.

How we work

Our Central Halifax office will be your primary place of work, with team days and events at our central London office when we need to get together, normally once a quarter. We will cover most of your travel expenses to the office and quarterly meetings where necessary.

Our approach to AI

We believe in the power of AI to meaningfully improve how we work - helping us move faster, think differently, and focus on what matters most. At Zego, we encourage people to stay curious and intentional about how AI is leveraged in their work and teams to drive practical impact every day. This is your chance to do the most meaningful work of your career - and we'll provide you with the tools, support, and freedom to do it well.

We reward our people well. Join us and you'll get a market competitive salary, private medical insurance, company share options, generous holiday allowance and a whole lot of wellbeing benefits. And that's just for starters.

We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.

Seniority level