Customer Support Executive (6 Month Ftc)

Close Brothers Group; England; Hybrid; GBP 21,000 - 32,000; Full time

Job summary

Close Brothers Group plc is seeking a Customer Support team member in the UK to manage customer relationships and ensure successful outcomes. The role emphasizes empathy, structured processes, and effective use of common MS Office tools within a hybrid work setup.

Ideal candidates will have prior customer-focused experience, comfort handling vulnerable customers, and the ability to work well in a team while following procedures.

Qualifications

• Previous experience in a customer focused environment.
• Previous experience dealing with vulnerable customers.
• The ability to demonstrate an empathetic approach.
• Demonstrable experience of working within a structured process.
• Excellent IT Skills (MS Word, Excel and Outlook).
• The ability to work well as part of a team.

Responsibilities

• Managing relationships with customers on an individual basis to ensure a successful customer and business outcome.
• Managing and owning customers that fall into special case categories by following the agreed procedure.
• Liaising with third party agents on all asset recovery requirements.
• Managing accounts within Notice of Default period to ensure successful customer and business outcomes.

Skills

Customer service

Empathy

Structured process

Teamwork

MS Word

Excel

Outlook

Vulnerable customers

Job description

OVERALL SUMMARY

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.

Join Close Brothers Customer Support Team where you will manage relationships with customers on an individual basis to ensure a successful customer and business outcome.

Working as part of the Customer Support Team our ideal team member will have previous experience working in a customer focused environment with excellent communication skills.

RESPONSIBILITIES

• Managing relationships with customers on an individual basis to ensure a successful customer and business outcome.
• Managing and owning customers that fall into special case categories by following the agreed procedure.
• Liaising with third party agents on all asset recovery requirements.
• Managing accounts within Notice of Default period to ensure successful customer and business outcomes.

WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE/ARE:

• Previous experience in a customer focused environment.
• Previous experience dealing with vulnerable customers.
• The ability to demonstrate an empathetic approach.
• Demonstrable experience of working within a structured process.
• Excellent IT Skills (MS Word, Excel and Outlook).
• The ability to work well as part of a team.

We are committed to providing an inclusive and accessible recruitment process. We recognise that candidates may have specific needs that require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format, or any other adjustments, are encouraged to email us at or request a call back.

ABOUT US

At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.

Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.