Customer Service Associate

Consortium; East Kilbride; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Hybrid working options

Discretionary bonus

Job summary

Close Brothers Asset Finance is seeking a customer service focused professional to join our Asset Finance team in a hybrid role in the UK. You will handle customer inquiries and service requests, ensuring compliance with policies and SLAs, while delivering a seamless customer experience across channels.

Ideal candidates will be numerate, analytical, and strong communicators who can work independently or as part of a team, contributing to service quality and performance targets while maintaining

Qualifications

• Essential skills include numeracy, analytical ability, and strong communication.
• Proven experience of working proactively and taking initiative.
• An ability to work independently as well as part of a team.
• Excellent communication skills both written and verbal, with colleagues at all levels.

Responsibilities

• Empathetically speak with customers through available channels including telephone, post and email
• Capture service requests received by email, portal, post or telephone
• Handle service requests across all channels—email, portal, post, and telephone—ensuring compliance with policies and SLAs
• Maintain accurate system updates and convey application status as needed
• Provide clear, prompt support to internal teams, customers, brokers, and suppliers via phone and email, escalating complex issues where required
• Collaborate with other departments to ensure seamless communication and problem-solving for brokers and customers
• Work proactively to achieve individual and team performance targets.
• Act as a first line of defence by remaining vigilant to risks and escalating concerns appropriately.

Skills

Numeracy

Analytical ability

Strong communication

Independent worker

Team collaboration

Tools

Microsoft Office

Job description

Pay: Competitive Basic Salary + Benefits + Discretionary Bonus

Highlighted points for this job

Customer service role in Asset Finance team

Hybrid working options available

Focus on proactive problem-solving and customer communication

Essential skills include numeracy, analytical ability, and strong communication

OVERALL SUMMARY

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.

Join the Close Brothers Asset Finance Team where you will deliver a seamless and compliant service across the customer lifecycle focused on in-life activities (excluding collections).

Working as part of the wider Asset Finance team, our ideal team member will have previous experience in achieving service, quality, and performance targets by following standardised processes, whilst demonstrating a continuous improvement mindset, and proactively identifying ways to enhance customer outcomes.

RESPONSIBILITIES

Empathetically speak with customers through available channels including telephone, post and email

Capture service requests received by email, portal, post or telephone

Handle service requests across all channels—email, portal, post, and telephone—ensuring compliance with policies and SLAs

Maintain accurate system updates and convey application status as needed

Provide clear, prompt support to internal teams, customers, brokers, and suppliers via phone and email, escalating complex issues where required

Collaborate with other departments to ensure seamless communication and problem-solving for brokers and customers

Work proactively to achieve individual and team performance targets.

Act as a first line of defence by remaining vigilant to risks and escalating concerns appropriately.

WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE/ARE:

An ability to work independently as well as part of a team.

Proven experience of working proactively and taking initiative

Numerate with analytical ability

Excellent communication skills both written and verbal, ability to communicate with both customers and colleagues at all levels of seniority and liaise effectively with other internal departments

Strong interpersonal skills, quick to develop and maintain relationship both internally and externally Internal

Previously provided excellent Customer support

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:

Good knowledge of Microsoft Products

Previous knowledge of the Financial Services Industry and in similar operational or customer facing roles

Previous knowledge of the Asset Finance industry.

We are committed to providing an inclusive and accessible recruitment process. We recognise that candidates may have specific needs that require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format, or any other adjustments, are encouraged to email us at [e-mail] or request a call back.

ABOUT US

At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.

Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.

To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers

To find out more about life at Close Brothers:https://www.closebrothers.com/life-close-brothers#374017299-899295541

To find out more about our benefits:https://www.closebrothers.com/employee-benefits

To find out more about our commitment to creating an inclusive environment:Our Responsibility - Diversity and inclusion ¦ Close Brothers Group

If this job opportunity is not suitable, then check out the other LGBT friendly jobs across UK!