Customer Support Executive- 12 months contract

Zego; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading company in commercial motor insurance is seeking a Customer Support Executive for a 12-month contract. This role involves directly supporting customers via phone, email, and LiveChat, ensuring excellent customer satisfaction while working within a collaborative team. The position offers remote work flexibility with options to work from London or Halifax offices.

Benefits

Private medical insurance

Share options

Generous holiday allowance

Wellbeing benefits

Qualifications

• Proven experience in a high-performing, target-driven customer service environment.
• Excellent listening skills and attention to detail.
• Ability to work remotely for 40 hours per week.

Responsibilities

• Assist customers by phone with sales and support inquiries.
• Provide professional customer support over the phone.
• Respond promptly to inquiries via email and live chat.

Skills

Customer experience advocacy

Listening skills

Attention to detail

Rapport-building

Multitasking

Time management

Adaptability

Job description

Customer Support Executive - 12 months contract

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About Zego

We're a commercial motor insurer on a mission to save people time and money. From scooter delivery riders to private hire taxi drivers, our customers are our driving force. We're making insurance fairer and more human for everyone.

Founded in 2016, we recognized that traditional insurance was too complicated, expensive, and time-consuming. We set out to change that by building insurance solutions that empower professional drivers across the UK and Europe.

To date, we've raised over $200 million in funding, growing from a startup into an industry-changing organization, with more growth on the horizon.

Here's where you come in...

Who we're looking for

We seek a passionate, driven, and dedicated Customer Service Executive to join our team. This role involves supporting customers directly via phone, email, and LiveChat, playing a key role in Zego's growth. You will work within a vibrant, collaborative, high-performing team to ensure excellent customer satisfaction. This is a fixed-term 6-month contract with potential extension or permanent placement.

What you'll be doing

• You will work remotely, with options to work from our London or Halifax offices if local.
• You will assist customers by phone with sales and support inquiries.
• You will provide professional customer support over the phone, ensuring customer satisfaction.
• You will maintain a positive, empathetic, and professional attitude, building trust with customers.
• You will respond promptly to inquiries via email and live chat.
• You will develop a thorough knowledge of our products to answer questions effectively.
• You will input customer data into our in-house system.

What you'll need to be successful in this role

• Proven experience in a high-performing, target-driven customer service environment.
• A strong advocate for customer experience.
• Excellent listening skills, attention to detail, and rapport-building abilities.
• Ability to multitask, prioritize, and manage time effectively.
• Adaptability and quick learning skills.
• Ability to work remotely for 40 hours per week, Monday to Friday, 9am - 6pm.

What it's like to work at Zego

Joining Zego offers a career-defining opportunity. We foster an environment where employees reach their full potential, achieve extraordinary results, and grow professionally.

We value diversity, recognize achievements, learn from mistakes, and support each other to excel. Our goal is to make insurance matter.

How we work

Remote work is primary, with team days and events at our London office when needed. We promote a balance of collaborative face-to-face interaction and flexible home working.

Our approach to AI

We believe AI can significantly improve our work processes—helping us work faster, think differently, and focus on what matters. We encourage curiosity and intentional use of AI to deliver practical impacts. Join us to do meaningful work with the right tools, support, and freedom.

We offer a competitive salary, private medical insurance, share options, generous holiday allowance, and wellbeing benefits. We are committed to diversity and equal opportunity, welcoming applicants regardless of race, religion, gender, sexual orientation, age, marital status, or disability.

Senior level

• Mid-Senior level

Employment type

• Contract

Job function

• Other

Industries

• Technology, Information and Internet