Customer Support Executive

JR United Kingdom; Kingston upon Hull; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading software company is seeking a Customer Support Executive in Kingston upon Hull. In this role, you'll deliver first-line assistance to customers, troubleshoot technical issues, and collaborate with various teams. Ideal candidates have a customer-centric mindset and a passion for exceptional service, with at least 2 years of experience in a similar position.

Qualifications

• Minimum 2+ years experience in Customer Support or Customer Success role.
• Ability to explain technical concepts clearly.
• Flexible and adaptable in fast-changing environments.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Diagnose and resolve technical issues for customers.
• Collaborate with other departments for seamless customer experience.

Skills

Customer-centric mindset

Technical troubleshooting

Excellent communication skills

Proficient IT skills

Job description

Social network you want to login/join with:

Customer Support Executive, kingston upon hull, east yorkshire

col-narrow-left

Client:

GoReport

Location:

kingston upon hull, east yorkshire, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

4

Posted:

31.05.2025

Expiry Date:

15.07.2025

col-wide

Job Description:

GoReport is a leading provider of digital data capture and reporting software designed specifically for the built environment. Our solutions help professionals in construction, surveying, and property management streamline their workflows, reduce manual admin, and deliver high-quality reports with ease. With a strong focus on innovation and customer success, we empower our users to work smarter and more efficiently.

As part of our growing team, you’ll be joining a company that values collaboration, continuous improvement, and a commitment to delivering exceptional service to our customers.

As a Customer Support Executive, you are a key and integral part of the GoReport team. You will be responsible for;

First Line Customer Assistance

• Respond to inbound customer inquiries via phone, email and live chat promptly and professionally, redirecting to team members where needed
• Comprehensively document and communicate customer issues in our CRM system to ensure a clear transfer of information internally and seamless experience for the customer

Technical Troubleshooting

• Diagnose and resolve technical issues reported by customers, documenting and redirecting to team members within Operations or Technical team where necessary

Product Knowledge & Feedback Collection

• Become an expert in the GoReport product and stay up-to-date with the latest features and updates to provide informed and helpful assistance to customers
• Gather customer feedback to communicate to our product development team to ensure continuous improvement

Documentation

• Contribute to the development of and updates to customer support documentation to assist customers in finding answers to common queries independently

Cross-functional Collaboration

• Collaborate with other departments including Sales and Product Development to address customer needs and provide a seamless customer experience

Qualifications:

• Minimum 2+ years experience working within a Customer Success or Customer Support role, ideally within a tech/software-as-a-service business.
• Customer-centric mindset with a passion for delivering exceptional customer service and ensuring customer satisfaction
• Approach challenges with a solution orientated approach and a team spirit
• Ability to react quickly and effectively when dealing with challenging situations
• Produce consistently high quality, accurate work even whilst under pressure
• Excellent written and personal communication skills. Ability to explain technical concepts in a clear and concise manner
• Flexible and willing to adapt as part of a fast-changing company
• Proficient IT skills in using Microsoft Office software.
• Understanding of using CRM, Helpdesk or other business software solutions
• Desire and commitment to grow you career

Application Process

• 1st Round: Initial phone screening
• 2nd Round: Panel Interview & Task with Hiring Manager and Team Members