Customer Support Executive

Zego; Greater London; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Market-competitive salary

Annual performance bonus

Share options

Private medical insurance

Pension & holidays

Tools & systems

Job summary

Zego is hiring for a customer support role in the UK. You will assist customers by phone, handling Sales & Support inquiries, and ensure professional, empathetic service. Build product knowledge, respond promptly by email and live chat, and input data into our in-house system.

The role demands a high-performing, target-driven mindset, exceptional customer experience focus, and the ability to multitask. Compliance with training in London and hybrid working arrangements is expected.

Qualifications

• Proven skills in a high performing target-driven call centre environment.
• Obsessive about customer experience and acts as advocate for customers.
• Ability to listen to customer needs, focus on core concerns and build rapport.
• Able to multitask, set priorities and manage time effectively.
• Adaptable to change and a fast learner.
• Willing to attend London office for training (2 weeks).
• Able to work 37.5 hours remotely between 8am–7pm, Mon–Sun.

Responsibilities

• Assist customers by phone, handling Sales & Support enquiries.
• Ensure customer satisfaction and provide professional phone support.
• Maintain a positive, empathetic attitude and build trust on calls.
• Respond promptly to inquiries by email and live chat.
• Develop product knowledge to answer questions accurately.
• Input customer information into an in-house system.

Skills

Target-driven call centre

Customer experience advocate

Active listening & rapport

Multitasking & time management

Adaptability & fast learner

London office training attendance

Remote 37.5-hour schedule

Tools

In-house system

Job description

About Zego

At Zego, we're on a mission to do the good thing, not the insurance thing.

Insurance hasn't changed much in over a century. The way we live, work and travel has. We're building the real-time, AI-driven infrastructure that powers innovative insurance, so good drivers get cover that works the way they actually drive.

We're not just updating insurance; We're leading the AI evolution in insurance

For us, AI isn't a line on a roadmap or a buzzword on a slide. It's our operating reality, and it's how we build products that back drivers instead of the old insurance playbook.

We don't do things slowly, and we don't do bureaucracy. We back high-performance builders who want ownership, early responsibility and the chance to do the most career-defining work of their lives. You'll get the space to try things, the tools to move fast, and the room to see your ideas reach millions of drivers.

Do not take our word for it. Read what Zegons say about us on Glassdoor.

If you're ready to build the future of insurance, we're hiring.

What you'll be doing

• You will assist our customers by phone, dealing with Sales & Support related enquiries

• You will ensure customer satisfaction and provide professional customer support over the phone

• You will maintain a positive, empathetic and professional attitude toward customers at all times and build productive trust relationships with customers on the phone

• You will respond promptly to customer inquiries by email and live chat.

• You will build a knowledge of our products inside and out so that you can answer questions.

• You will input customer information and data provided into an in-house system

What you'll need to be succesfull in this role

• You have proven skills working within a high performing target-driven call centre environment.

• You are obsessive about customer experience and act as an advocate for our customers

• You're able to listen to customers needs, focusing in on their core concerns, you have an eye for detail and a flair for building rapport

• You have an ability to multitask, set priorities and manage time effectively

• You are adaptable to change & a fast learner

• You're able to attend London office (by Bank) for 2 weeks for training

• You are able to remotely work 37.5-hours between the hours of 8am - 7pm Monday - Sunday

The Zego ways of working

Teams work better with time to collaborate and space to get things done. We call it Zego Hybrid: some of us are in our office (central London or Halifax) weekly, others monthly or quarterly. It's about finding the balance between face time and focus that produces great work and a healthy life around it.

We also make a point of getting everyone in the same room. Teams come together every quarter, and once a year the whole company does, properly. It's a serious investment and consistently one of the best parts of the year.

Here is what the last one looked like.

Benefits

• Market-competitive salary, benchmarked against your function and reviewed every year
• Annual performance bonus, linked to company performance and your contribution
• Share options, a real stake in the company and a share in the future you build
• Private medical insurance, for you and your family
• Pension, generous holiday, and £1,000 a year to spend on getting to the office or learning something new
• Cutting-edge systems and tools, so you always have what you need to drive your impact

Ready to do the most impactful work of your career? We want to hear from you.

Zego, leading the AI evolution in insurance.

Equal opportunities

We're an equal opportunity employer and we value diversity at our company.

We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.

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