Customer Support Executive

ivee | The return-to-work platform; City of Edinburgh; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading hospitality group is looking for a Customer Support Executive to join their team in Edinburgh. This role involves providing exceptional support to pub operators and managing administrative tasks, ideal for someone who enjoys a varied, people-focused environment.

Benefits

Annual bonus

Company-funded private medical healthcare

Double-matched pension (up to 10%)

35 days holiday

Monthly case of drinks

Unique L&D opportunities

Qualifications

• Previous experience in customer service or administration.
• Strong communication and relationship-building skills.
• High attention to detail and accuracy in data handling.

Responsibilities

• Provide first-line support to operators and internal teams.
• Maintain accurate back-of-house administration and database records.
• Lead the Change of Lessee (COL) process.

Skills

Customer service

Communication

Attention to detail

Relationship-building

Multitasking

Phone communication

Job description

1 day ago Be among the first 25 applicants

ivee is exclusively for people returning to work after a career break in the UK

Please do not apply if you are outside the UK

Have you taken a career break and looking to return to work? Are you struggling to find flexible jobs that fit around your family life/ caregiving?

At ivee, we’re on a mission to help every person return to meaningful, flexible work after a career break. Our community provides upskilling, mentoring and access to job opportunities with vetted flexible employers, so that you don't have to settle for less.

Press apply to express your interest in ivee and apply for one of our client roles on our platform:

A leading hospitality group is hiring a Customer Support Executive (known internally as a Just Add Talent Executive) to join their Star Pubs team on a 6-month fixed-term contract. This full-time role is based in central Edinburgh and offers a blend of administrative support, customer service, and relationship management—ideal for someone who enjoys a varied, people-focused role.

You’ll be the first point of contact for pub operators and internal departments, ensuring outstanding support via phone and email. You’ll also manage critical processes such as system updates and supplier coordination, playing a key role in business continuity.

Key Responsibilities:

• Provide first-line support to operators and internal teams
• Maintain accurate back-of-house administration and database records
• Lead the Change of Lessee (COL) process, including SAP data entry and supplier coordination
• Manage payment processing and assist with escalations
• Identify and contribute to ongoing process improvements

Skills & Experience Required:

• Previous experience in customer service or administration
• Strong communication and relationship-building skills
• High attention to detail and accuracy in data handling
• Comfortable working in a fast-paced environment and juggling multiple tasks
• Confident with phone-based communication and professional email writing

Salary & Benefits:

• Annual bonus
• Company-funded private medical healthcare
• Double-matched pension (up to 10%)
• 35 days holiday (including trading options)
• Monthly case of drinks (low/no alcohol options available)
• Unique L&D opportunities and retail discounts

Please press apply to access the full job description and apply for this role.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Food and Beverage Services

Referrals increase your chances of interviewing at ivee | The return-to-work platform by 2x

Sign in to set job alerts for “Customer Support Executive” roles.

Edinburgh, Scotland, United Kingdom 1 week ago

Customer Service Executive - 12mth Fixed Term Contract

Edinburgh, Scotland, United Kingdom 1 week ago

Edinburgh, Scotland, United Kingdom 3 weeks ago

Edinburgh, Scotland, United Kingdom 1 hour ago

Edinburgh, Scotland, United Kingdom 1 month ago

Edinburgh, Scotland, United Kingdom 4 months ago

Bathgate, Scotland, United Kingdom 1 week ago

Business Support Assistant / Administrator

Midlothian, Scotland, United Kingdom 2 days ago

Business Support Assistant / Administrator

Edinburgh, Scotland, United Kingdom 3 days ago

Dunfermline, Scotland, United Kingdom 1 week ago

West Lothian, Scotland, United Kingdom 3 weeks ago

Edinburgh, Scotland, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.