Customer Support Engineer - RF/Telco Tech

SoCode Recruitment; Cambridge; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

An innovative leader in the RF industry is seeking a talented Customer Support Engineer to join their dynamic team in Cambridge. This role offers a unique opportunity to work with cutting-edge wireless communication solutions and provide exceptional technical support to clients. As a key player in ensuring customer success, you will troubleshoot and resolve RF system issues, collaborate with engineering teams, and maintain strong customer relationships. If you have a passion for technology and a commitment to high-quality service, this position could be your next great career move in a flexible work environment.

Qualifications

• 2+ years of experience in RF systems and wireless communication.
• Strong knowledge of RF fundamentals and troubleshooting skills.

Responsibilities

• Provide technical support to customers via phone, email, and remote assistance.
• Diagnose and resolve technical issues related to RF systems.

Skills

RF systems

Customer service

Troubleshooting

Communication skills

Education

Experience in Telecommunications/engineering

2+ years in RF systems or wireless communication

Job description

Location: Cambridge, England

Sector: Telecommunications

Salary: £70,000.00 to £90,000.00 per annum

Customer Support Engineer | Cambridge – Flexible

About the Company: They are a dynamic and innovative leader in the RF (Radio Frequency) industry, specializing in cutting-edge solutions for wireless communication systems, antennas, and signal processing. The company serves clients across various industries, providing reliable and high-performance RF products and services.

We’re seeking a talented and customer-focused Customer Support Engineer to join their team. The ideal candidate will possess strong technical expertise in RF systems and a passion for delivering exceptional customer service. This role will play a key part in providing technical assistance, troubleshooting, and solutions to customers, ensuring their success in deploying and utilizing products and services.

Key Responsibilities:

1. Provide technical support to customers via phone, email, and remote assistance, addressing inquiries related to RF systems, equipment, and solutions.
2. Diagnose and resolve technical issues, guiding customers through troubleshooting processes, configuration, and system optimization.
3. Collaborate with engineering and product teams to relay customer feedback, assist in product development, and ensure continuous improvement of RF solutions.
4. Maintain a thorough understanding of the company’s RF products, services, and technologies to effectively support customers within an OEM environment.
5. Document and track customer issues, ensuring timely and accurate resolution while maintaining excellent communication with customers.

Requirements:

1. Experience in Telecommunications/engineering, or a related field.
2. 2+ years of experience in RF systems, wireless communication, or a similar technical role.
3. Strong knowledge of RF fundamentals, antennas, signal propagation, and related technologies.
4. Proven ability to troubleshoot and resolve technical issues effectively.
5. Excellent verbal and written communication skills, with the ability to explain complex concepts in a clear and concise manner.
6. Customer-oriented mindset with a passion for providing high-quality service and support.
7. Ability to work independently and as part of a collaborative team.

Must be a UK resident and looking for a new position. To find out more, please:

1. Click the apply button; don’t worry if you don’t have an up-to-date CV, we can discuss whatever you have to hand.
2. Look for me on LinkedIn; you should be able to find me easily, there’s not many tech recruiters with the surname Hibbard (Andrew Hibbard).

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