Customer Support Engineer (Mobile )

TN United Kingdom; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Mobile Customer Support Engineer in the digital security sector. You will play a vital role in ensuring optimal performance of customer systems and providing expert support. This position offers the opportunity to conduct maintenance, deliver training, and act as a key liaison between customers and management. With a focus on innovation, this role allows you to contribute to the advancement of digital currency technologies while enjoying a range of benefits including a mobile allowance and healthcare. If you are passionate about technology and customer service, this is the perfect opportunity for you.

Benefits

Mobile Allowance

Vehicle

Healthcare

Pension

Qualifications

• Experience in customer service and technical support roles.
• Familiarity with digital currency systems is a plus.

Responsibilities

• Ensure customer sites are operational per service agreements.
• Conduct maintenance on digital currency systems.

Skills

Customer Service

Technical Support

Preventive Maintenance

Digital Currency Systems

Education

Engineering or Electrical Apprenticeship

Relevant Qualifications

Tools

BPS M5/M7

Laurel Note Counters

Datacard Products

Job description

Social network you want to login/join with:

Customer Support Engineer (Mobile), Buckinghamshire

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Client:

Antal International

Location:

Buckinghamshire, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

4a6cf126f2d3

Job Views:

4

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Mobile Customer Support Engineer – Digital Security & Technology

We are seeking a Mobile Customer Support Engineer to join our client's global innovative team in the digital currency and security technology sector. This role is critical to ensuring optimal performance of customer systems, maintaining equipment, and providing expert support in your designated area.

Key Responsibilities:

• Ensure customer sites are fully operational in line with service agreements.
• Conduct both preventive and corrective maintenance on digital currency systems and security tech.
• Deliver hands-on training to customer operators.
• Manage and maintain site stock, ensuring accurate documentation of work completed.
• Act as the primary liaison between the customer and the Service Manager to guarantee smooth communication and issue resolution.

Preferred Skills & Experience:

• Familiarity with systems such as BPS M5/M7, BPS C1, C4, C5, X8, Laurel Note Counters, and Datacard products (preferred but not mandatory).
• Completed Engineering or Electrical apprenticeship, with relevant qualifications.
• CSCS card is advantageous, but not required.
• Prior experience within the Service Industry, particularly in a technical capacity, is advantageous.

Benefits

• Mobile allowance and Vehicle
• Healthcare
• Pension
• Plus much more

Apply to be part of an industry-leading company where you will play a key role in maintaining and supporting advanced digital currency and security systems.

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