Customer Support Engineer - Level Two

Sharp Business Systems France; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Support Engineer to join their dynamic team in South Wales. In this role, you will be the face of the company, providing exceptional service by installing, maintaining, and repairing multi-functional photocopier devices and software. You will have the opportunity to work sociable hours, with a company vehicle provided. The ideal candidate will possess experience in photocopier engineering and networking skills, ensuring customer satisfaction through effective problem-solving. Join a forward-thinking organization committed to innovation and customer service excellence.

Benefits

Company Vehicle

Sociable Working Hours

Training Opportunities

Qualifications

• Experience in installing, maintaining, and repairing photocopiers.
• Networking skills and competency with PCs and tablets are essential.

Responsibilities

• Repair, install, and maintain multi-functional network devices.
• Provide training on hardware and software to customers.
• Manage vehicle stock and perform to KPIs.

Skills

Field Service Photocopier Engineering

Networking Skills

PC Competency

Analytical Problem-Solving

Microsoft Office (Word, Excel)

Bespoke Software Understanding

Driving License

Education

Technical Qualifications in Print Sector

Tools

Papercut

Multi-Functional Devices (MFDs)

Job description

We are looking to recruit a Customer Support Engineer/Photocopier Engineer to cover South Wales, including Swansea and Cardiff, and over to Newport/Bristol/Bath when required. The local office is at Pontyclun (CF72 9FQ).

As a Customer Support Engineer, you will be the face of Sharp Business Systems, attending customer sites, providing first class service by preparing, installing, maintaining, servicing and repairing a range of multi-function photocopier devices and software. Our engineers work sociable hours (Monday – Friday, office hours).

The ideal candidate will have previous experience with the maintenance of MFDs/photocopiers and ideally some networking skills. A company vehicle is provided, and a full driving licence is required.

Responsibilities

• Attend requests to repair, install and maintain multi-functional network devices (MFDs) and other products including software, supplied by Sharp Business Systems and dealers.
• Prepare and set up MFDs/Products associated with SHARP portfolio.
• Refurbish second-hand MFDs/Products.
• Connect equipment to customers PCs and networks by installing print drivers on servers and local PCs. Set up scanning and other functionality over the network.
• Diagnose and resolve advanced network MFD related issues.
• Provide relevant training on both hardware and software.
• Provide support and cover when necessary for other roles.
• Ad hoc tasks to assist the operation of logistics and service support.
• Manage stock on vehicles/site as appropriate.
• Perform to KPIs in line with company policies.

Essential skills

• Experience as a Field Service Photocopier Engineer, installing, maintaining, and repairing equipment.
• Experience of networking is desirable.
• Competent in the use of PCs, laptops, and tablets.
• Experience with Sharp equipment is ideal but not essential.
• Experience with Papercut is advantageous.
• Familiar with working to KPIs or SLAs.
• Excellent knowledge of Microsoft products ie: Word and Excel.
• Ability to understand and use bespoke software.
• Industry recognised or other technical qualifications within the print sector.
• Analytical problem-solving approach to electromechanical faults.
• Valid driving license.

About Sharp UK

Sharp UK provides innovative print, software, managed solutions and IT services. Today we are a leading manufacturer of digital information technologies working in partnership with our customers to deliver innovative applications within their chosen sector. We not only strive to continually evolve, we are also committed to contributing to the culture and the well-being of people all over the world with our unique technologies.

As part of the globally recognised and trusted Sharp Corporation, we are at the forefront of technical innovation ensuring that we can fulfil all printing and copying requirements. Our current portfolio of hardware products ranges from space-saving MFPs through to exceptionally versatile high-speed production print systems. We also supply a wide range of software solutions, which combines with our premium level service support to offer our customers a powerful Managed Print Service (MPS). Our IT Services support organisations of all sizes in building and maintaining a reliable and resilient IT infrastructure.