Customer Support Engineer

Sulzer Ltd; Aberdeen City; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Support Engineer to join their dynamic team in Aberdeen. This role offers a unique opportunity to engage with clients and oversee project delivery, ensuring that all contractual obligations are met. With a focus on innovation and sustainability, you'll play a pivotal role in enhancing client relationships and driving project success. The company is committed to your professional development and offers a supportive work environment with numerous career advancement opportunities. If you're passionate about engineering and customer service, this position is perfect for you.

Benefits

33 Days Holiday

Company-wide Bonus Scheme

Defined Contribution Pension Scheme

Employee Assistance Program

On-site Car Parking

Discounts on Everyday Shopping

Long Service Awards

Access to Local Sports Facility

Qualifications

• Strong customer interaction and communication skills are essential.
• Technical knowledge of rotating equipment is desirable but not essential.

Responsibilities

• Update clients on project progress and address deviations promptly.
• Manage the sales funnel and maintain accurate data.
• Collaborate with internal teams to ensure high-quality standards.

Skills

Customer Interaction

Communication Skills

Organizational Abilities

Technical Knowledge of Rotating Equipment

Commercial Awareness

Project Management

Education

Relevant Technical Degree

Experience in Projects or Contracts

Job description

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.

Due to expansion within the Projects Team, Sulzer Aberdeen is currently seeking candidates for the role of Customer Support Engineer/Customer Focal Point. In this capacity, you will identify opportunities and effectively oversee the order book for designated clients, ensuring that all projects adhere to scheduled delivery dates and achieve the agreed-upon sales and margin expectations. This position provides substantial job satisfaction, as the Customer Support Engineer/Customer Focal Point engages with all levels of the business and significantly influences the success of the contracts within their responsibility.

Your main tasks and responsibilities:

• Regularly update clients on work progress, promptly addressing any deviations from plans to ensure transparent communication and the opportunity to revise plans.
• Proactively manage the Sales funnel and ensure accurate data is maintained.
• Liaise with technical, quality, and operations teams to prioritize and progress internal activities, always maintaining high-quality standards in the best interests of both the company and the client.
• Collaborate with the Contracts Support Expeditor to monitor and ensure the timely receipt of external services, aligning with quality requirements specified in purchase orders.
• Utilize data from various sources to generate consistently high-standard job costings, issue tenders, and ensure compliance with company rules, Delegation of Authority limits, and negotiated terms and conditions.
• Contribute actively to the company's strategy, analyze market conditions, and play a supportive role within the Contracts Team.

To succeed in this role, you will need:

• Capable and assured in customer interactions with excellent communication, interpersonal, and organizational abilities.
• Technical knowledge of Rotating Equipment desirable but not essential. Candidates who can demonstrate strong technical capabilities will be considered.
• Robust commercial awareness.
• Previous experience in a related position, encompassing roles such as Projects, Contracts, Technical, or Commercial positions, among others.

What we offer you:

• 33 days holiday (inclusive of bank holidays) + service days
• Inclusion in a company-wide bonus scheme
• Defined contribution pension scheme
• Employee Assistance Program
• On-site car parking
• Access to a wide range of discounts on Everyday Shopping, Entertainment, and Lifestyle
• Long service awards
• Access to a local sports facility

Join Sulzer Aberdeen:Sulzer Aberdeen is going from strength to strength, with significant investment in the service centre and numerous career development opportunities. Reliable quality and delivery are ensured through a combination of in-depth technical expertise and first-class engineering facilities. Joining our team means being part of a thriving and forward-thinking environment where your professional journey aligns with the exciting trajectory of Sulzer Aberdeen's continued success.

Do you have a question about the role?

Reach out to Daniel Faulkner at [e-mail] .Our team is looking forward hearing from you!

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.

We are proud to be recognized as a Top Employer 2025 in Brazil, China, Finland, Germany, Ireland, Switzerland, South Africa, the UK and the USA.

About us

Sulzer is a global leader in critical applications for core infrastructure and processes for large essential industries around the world. We ensure the security, quality and durability of critical goods and services by supporting energy security, natural resource management and efficiencies in process industries. This in turn supports the transition to a circular economy. Our integrated solutions add significant value by enabling energy efficiency, carbon emissions and pollution reduction, and process efficiency improvements. Customers benefit from our commitment to innovation, performance and quality through our responsive network of 160 world-class manufacturing facilities and service centers across the globe. Sulzer has been headquartered in Winterthur, Switzerland, since 1834. In 2024, our 13’500 employees delivered revenues of CHF 3.5 billion. Our shares are traded on the SIX Swiss Exchange (SIX: SUN). www.sulzer.com