Customer Support Coordinator

MATCH RECRUITMENT LTD; England; On-site; GBP 26,000 - 28,000; Full time

Job summary

Une importante entreprise de fabrication recrute un Coordinateur de Support Client à Northampton. Vous serez responsable de la gestion de toutes les activités après le service, en assurant un soutien exceptionnel à la clientèle tout en atteignant les objectifs de vente annuels. Ce rôle exige une forte orientation client, le traitement des demandes urgentes et une excellente gestion administrative. Rejoignez une équipe dynamique!

Benefits

25 jours de congés + 4 jours additionnels de bien-être

8 jours fériés

Bonus mensuel sur les performances

Qualifications

• Expérience dans un rôle de support client avec gestion des tâches administratives.
• Capacité à réagir rapidement à des situations urgentes.
• Compétences en communication, tant à l'oral qu'à l'écrit.

Responsibilities

• Gérer toutes les activités post-visite suite à la visite d'un ingénieur.
• Traiter les appels urgents et ajuster les horaires selon les priorités.
• Mettre à jour les enregistrements dans le système CRM Salesforce.

Skills

Proactivité

Orienté client

Gestion de temps

Tools

Salesforce

Job description

Customer Support Coordinator

Basic Salary: £26,000 - £28,000 per annum (depending on relevant experience). Plus monthly and yearly bonuses. OTE £37,000 (based on combined bonuses).

Monthly bonus (on average) £500 – all for carrying out the duties of the role

Yearly bonus based on overall performance of the company which is circa £3,000.

Monday – Friday, 8am – 4:30pm with 1 hour unpaid lunch (early finish at 4pm on Friday). 37 hours per week.

Lodge Farm, Northampton - Office based

25 days + 4 extra days per year for “wellbeing” days + plus 8 Bank Holidays (37 days in total).

Match Recruitment are recruiting on behalf of their established manufacturing client located in Northampton. They are looking a professional, personable, self-sufficient and reliable member of staff to join their small Customer Support team.

In this role, you’ll manage all post-service activities following engineer visits, including invoicing, parts ordering, scheduling follow-ups, and handling urgent breakdowns. You’ll need to respond quickly to unplanned call-outs, adjust schedules to prioritise critical repairs, and keep customers informed throughout. Daily tasks also include email correspondence, CRM updates, invoice processing, and issuing service certificates.

In our client’s own words:

We are seeking a proactive and detail-oriented Customer Support Co-Ordinator to join our Customer Support Team. The successful candidate will be responsible for identifying customer needs, providing accurate quotes, supplying parts and scheduling engineering diaries, while maximizing upselling opportunities. This role requires a strong focus on achieving annual company sales targets and delivering exceptional customer service.

What you’ll be doing on a daily basis:

Manage all post-visit activity following an engineer’s visit to a commercial client, including:

• Sending out repair invoices
• Ordering any additional parts required for follow-up work
• Scheduling return visits

Handle unplanned, urgent breakdown call-outs received via phone or email:

• Confidently take and manage these calls
• React quickly and make informed decisions
• Review upcoming schedules and adjust workloads as needed
• Reallocate engineering resources to prioritise and resolve critical issues promptly

Carry out daily administrative tasks, including:

• Responding to emails
• Updating records in the Salesforce CRM system
• Processing invoices for completed work
• Organising and sending service certificates to customers
• Keeping customers informed throughout the entire process

Please apply today to learn more and be considered and shortlisted.

Match Recruitment Ltd is a Recruitment Agency and Employment Business and REC Corporate member based in Wellingborough and operating across Northamptonshire and nearby areas. If you haven’t received contact within 72 hours, please consider yourself unsuccessful on this occasion. Please don’t be despondent and feel free to apply to future job adverts.