Customer Support Coordinator

Corporate Travel Management (CTM) Group; Bradford; Hybrid; GBP 22,000 - 29,000; Full time

Job summary

Corporate Travel Management (CTM) Group is seeking a Customer Support Coordinator to deliver a high level of service to internal and external customers across the business. You will handle enquiries via telephone and email, prepare presentations and reports, and support the broader Client Services team.

The role involves troubleshooting system-related queries, and support for day-to-day operational issues, with a view to learning from account managers in a hybrid working environment.

Qualifications

• 1-2 years experience of working within a customer service / support role.
• Desirable: Business Travel experience with strong travel industry knowledge.

Responsibilities

• Support internal and external customers.
• Prepare presentations and reports.
• Learn from experienced account managers.

Skills

Communication

PowerPoint

Presentation skills

Excel

Job description

The role of the Customer Support Coordinator is to provide a high level of customer service and support to both internal and external customers across all areas of the business. The role will be responsible for dealing with a variety of enquiries via telephone and e-mail and responding to them using effective communication, whilst identifying and engaging with the key stakeholders involved. The role will also be responsible for customer queries, technical / system requests and changes and supporting the wider Client Services team.

The role is also responsible for trouble-shooting customer queries in relation to system related matters, (Technical Support) ticket printer queries and general day to day operational issues.

What we need:

• Outstanding communication and presentation skills (PowerPoint);
• Solid admin and Excel skills ,

What You will do:

• Support internal and external customers;
• Prepare presentations and reports;
• Learn from experienced account managers.

ESSENTIAL EXPERIENCE:

• 1-2 years experience of working within a customer service / support role.

DESIRABLE:

• Business Travel experience with strong travel industry knowledge.

What to expect from the recruitment process

• Every hire starts with a chat with our Talent Acquisition team, if your profile is selected you will be contacted by phone or email (please check your spam folder);
• Then, if you are progressing, the hiring manager will invite you to an interview, usually on Teams;
• If you are successful we will invite you to our office for a final stage interview.

Wherever possible we will provide you with feedback, however we are a small team and often we won't be able to do so until after we fill the vacancy.

CTM is a responsible employer and is dedicated to conduct thorough right to work checks.

CTM is an equal opportunity employer. We want to make sure our entire recruitment process is accessible to everyone. If you need accommodations at any stage of the application or interview process, please let us know: as a Disability Confident Committed, we’re here to support you in any way we can. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements.

Reward & Recognition

Our learning platform CTM Learning, our annual conference the All Stars, our High-Performance programme and a global leadership programme.

Employee Wellbeing and Flexibility

Our wellbeing platform Vitality, our Employee Assistance Programme (EAP), our new private healthcare Medicash + our mental health first aiders.

Most of our roles offer a hybrid working pattern, with 3 days per week in the office. Where permitted and depending on the role, we can offer flexible start and finish times to suit your other commitments and support a healthy work-life balance. We are committed to finding a setup that works for you and the business.

Sustainability Focus

Principles of Governance, People, Planet, and Prosperity, CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this.

CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation. If you take up employment with us, we will keep the information for the duration of your employment, otherwise we will destroy it 2 months after the post is filled.

All the information that we ask for in application forms has to be completed for your application to go ahead. There is no profiling or automated decision making applied to the personal information you supply. You have all the legal rights with your personal data as laid out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissioner’s Office. Our Data Protection Officer may be contacted at [e-mail]

In our UK and European operations, CTM uses LinkedIn to process applications for open job roles. Using only the information submitted by the applicant, LinkedIn automatically filters applications based on the criteria set by CTM’s recruitment team.

Note that this role requires a DBS and potentially an enhanced personnel check.

Please note that this role requires a security clearance process (you must have lived in the UK for 5 consecutive years to be eligible) and a DBS check. This continually applies during the course of your employment.

You can read about SC on the government site - National security vetting: clearance levels - GOV.UK