Customer Support Co-ordinator

TN United Kingdom; Sheffield; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Support Co-ordinator to join their dynamic team in Sheffield. This role involves being the main point of contact for customers, guiding them through their order journey with exceptional service. You will handle customer queries, process orders efficiently, and ensure effective communication across departments. If you have a passion for customer service and a background in manufacturing or engineering, this opportunity allows you to make a significant impact while working in a supportive environment. Join a company with over 90 years of expertise and help maintain their high standards of customer satisfaction.

Qualifications

• Relevant customer service experience in a manufacturing or engineering environment.
• First class customer service and communication skills.

Responsibilities

• Receive and deal with customer queries via email, phone, and post.
• Process customer orders and ensure visibility of order intake.
• Build and maintain good working relationships with customers.

Skills

Customer Service

Communication Skills

Sales Support

Order Processing

Job description

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Customer Support Co-ordinator, Sheffield

Client:

Sue Ross Recruitment

Location:

Sheffield, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

c9ac8c2ffd45

Job Views:

38

Posted:

11.04.2025

Expiry Date:

26.05.2025

Job Description:

Description

Sue Ross Recruitment are working with a leading organisation who have been providing their specialised engineering services for over 90 years.

Working within the Customer Service team, you will be the main point of contact with customers, supporting them throughout their order journey.

Duties include:

• Receive and deal with customer queries by email / phone / post etc. in a polite, friendly and efficient manner.
• Process customers order in a timely manner and prepare route card documentation to allow job to be processed.
• Ensure customer order intake is continually visible and communicated to appropriate departments.
• Attend morning production meeting to ensure changes are constantly communicated.
• Co-ordinate with colleagues to obtain answers to customer queries.
• Respond to customers in a timely manner with relevant information.
• Communicate efficiently, effectively and professionally at all times.
• Build, develop and maintain good working relationships with customers.
• Escalate any issues to Production Manager or higher as appropriate.
• Oversee and assist with arrangements for customer visits as and when required.

Candidates must have relevant customer service/sales support/sales admin experience, gained in a manufacturing or engineering environment. You must have first class customer service and communication skills also.

Hours: 8.00am – 4:30pm, Monday – Thursday, 7:00am – 1.00pm Friday (38 hours per week).

Unfortunately, due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.

May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.