Customer Support Associate (Part-Time, Freelance Contractor)

NeroPAY; Manchester; On-site; GBP 13,776 - 17,908; Part time

Benefits offered by this job

Flexible scheduling

Training on fintech tools

Startup environment with valued feedback

Growth opportunities

Job summary

A fintech company based in Stockport is seeking a proactive Customer Support Associate to be the primary point of contact for merchants. The role includes responding to queries via multiple channels and ensuring exceptional service. Ideal candidates should be good communicators with a customer-first mindset. This part-time position offers flexible scheduling, training, and growth opportunities.

Qualifications

• Good communication skills, both written and verbal.
• Patience and a customer-first mindset.
• Ability to multitask across multiple channels.
• Reliable, approachable, and professional.

Responsibilities

• Respond to customer queries via WhatsApp, Facebook, email, and phone.
• Clearly explain pricing structures and product features.
• Log issues into the CRM and escalate when necessary.
• Maintain friendly, professional communication with clients.
• Collect and share customer feedback to improve our services.
• Support the sales and onboarding process when needed.

Skills

Good communication skills

Customer-first mindset

Ability to multitask

Reliability

Job description

Overview

We’re seeking a proactive Customer Support Associate to serve as the primary point of contact for our merchants, delivering exceptional service and resolving issues efficiently. You’ll play a key role in shaping the customer experience at NeroPAY by supporting merchants and ensuring smooth communication between clients and our internal teams.

Location: Stockport Office

Hours: Part-time (15–20 hrs/week, evening/weekend flexibility preferred)

Key Responsibilities

• Respond to customer queries via WhatsApp, Facebook, email, and phone.
• Clearly explain pricing structures and product features.
• Log issues into the CRM and escalate when necessary.
• Maintain friendly, professional communication with clients.
• Collect and share customer feedback to improve our services.
• Support the sales and onboarding process when needed.

Qualifications

• Good communication skills (written and verbal).
• Patience and a customer-first mindset.
• Ability to multitask across multiple channels.
• Reliable, approachable, and professional.

What We Offer

• Flexible scheduling to fit around studies or other work.
• Training on our fintech tools and customer processes.
• A startup environment where your feedback is valued.
• Growth opportunities in sales, operations, or account management.

Start your career with NeroPAY from today!