Customer Support Assistant

Bechtle UK; Chippenham; Hybrid; GBP 25,000; Full time

Job summary

A leading customer service company in Chippenham is seeking a Customer Services Assistant to deliver exceptional service. Responsibilities include managing returns, coordinating stock, and ensuring administrative efficiency. The ideal candidate is self-motivated and possesses strong communication skills. This role offers a salary of £25k and hybrid working options after a probation period.

Benefits

Hybrid Working

Incentives (holidays, vouchers, lunches)

Subsidised health care/medical benefits

Progression Plan - training & mentor programme

Qualifications

• Self-motivated with a positive attitude.
• Excellent communication and organisational skills.
• Ability to work in a dynamic environment.

Responsibilities

• Dealing with general customer enquiries.
• Processing customer returns.
• Coordinate the goods in and out process.
• Manage internal stock items.
• Cover the Reception area as required.

Skills

Excellent communication

Organisational skills

Teamwork

Attention to detail

Self-motivated

Job description

Overview

Customer Services Assistant

As Customer Services Assistant, you will be responsible for delivering a high level of customer service via multiple methods. You will arrange returns, liaise with sales people and suppliers, and keep accurate records. You will manage the internal goods in and out process and ensure that the stock room is kept clear and organised. You will also manage internal stock items and liaise with sales people to help advertise their sales. On occasion, you may need to provide reception cover during periods of annual leave.

Job Role Responsibilities

• Dealing with general customer enquiries
• Processing customer returns using our RMA process, liaising with Account Managers, Sales Support and customers
• Coordinate the goods in and out process
• Manage our internal stock items
• Cover the Reception area as required for annual leave cover
• Office administration duties – including ensuring the office inbox is clear and organised
• Other ad hoc duties as required

Job Requirements

• Self-motivated with a positive attitude
• Excellent communication and organisational skills and a team-orientated mindset
• Ability to work in a dynamic environment where hard work and fun are the key ingredients
• Ability to work as part of a team and display teamwork
• Proactive with excellent attention to detail and accuracy

What We Offer

• Hybrid Working (3 days in / up to 2 days remote if required, after probation which is 3 months)
• Salary - £25k
• Location - close to the M4 with a modern, up-to-date living space and ample parking
• Culture - Social events, Supportive, Fun, Hard working
• Perks - Incentives (holidays, vouchers, lunches, spot prizes)
• Top of the range technology in office and for home working (laptops, screens, etc)
• Subsidised health care/medical benefits; Annual Leave - 25-30 days plus Bank Holidays and optional 2 weeks unpaid. Increases with time spent
• Progression Plan - training & mentor programme

Experience

• Some office experience would be beneficial but not essential