Customer Support Apprentice: Earn While You Learn

DHL Group; Kegworth; On-site; GBP 14,000 - 18,000; Full time

Benefits offered by this job

Apprenticeship qualification

Structured development programme

Competitive salary

Pension scheme

Job summary

DHL Express is offering a Customer Support Apprentice role at East Midlands Airport. You will learn on the job, gain a recognised qualification, and start a career with a global leader in international logistics.

The apprenticeship focuses on delivering excellent customer experiences and supporting the Sales Development team. Responsibilities include handling inquiries, producing quotations, coordinating with Sales and Pricing, and ensuring timely and accurate responses to customers.

Qualifications

• Excellent communication skills, both written and verbal.
• Strong customer service focus with a positive attitude.
• Good organisational and time management abilities.

Responsibilities

• Manage customer enquiries via telephone, email and online channels.
• Provide quotations and handle general service enquiries.
• Support Sales and Pricing teams to progress opportunities.
• Follow up customer requests with timely responses.
• Assist with collections activity and billing administration.
• Build relationships with customers and internal stakeholders.
• Learn DHL Express products, services and sales processes.
• Identify opportunities to support customer retention and growth.

Skills

Communication skills

Customer service

Organisational skills

Attention to detail

Teamwork & collaboration

Education

GCSEs incl. English & Maths

Tools

Microsoft Office

Job description

DHL Express is offering a Customer Support Apprentice role at East Midlands Airport. You will learn on the job, gain a recognised qualification, and start a career with a global leader in international logistics.

The apprenticeship focuses on delivering excellent customer experiences and supporting the Sales Development team. Responsibilities include handling inquiries, producing quotations, coordinating with Sales and Pricing, and ensuring timely and accurate responses to customers.