Customer Support Agent - DGL

Clanwilliam, a global healthcare technology and services group; Milton Keynes; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Support Agent to enhance their dynamic support team. This role involves assisting clients with the DGL Practice Manager software, ensuring high standards of communication and customer satisfaction. Ideal candidates will possess strong multitasking abilities and a professional approach, ready to contribute to a team that values collaboration and innovation. The company offers a range of benefits, including flexible working options and a supportive environment for career advancement. If you are motivated and eager to grow in the healthcare technology sector, this opportunity is perfect for you.

Benefits

Company-matched pension scheme

Annual leave starting at 22 days

Flexible working and remote options

Paid volunteering and wellbeing days

Maternity & paternity benefits

Employee Assistance Programme

Annual leave purchase scheme

International work opportunities

Qualifications

• Open to graduates and experienced candidates.
• Ability to multitask with excellent communication and keyboard skills.

Responsibilities

• Support the DGL Practice Manager software for private practices.
• Identify, resolve, and log client queries at all support levels.
• Test new software versions and liaise with the development team.

Skills

Communication Skills

Multitasking

Customer Service

Problem Solving

Education

Graduate

Job description

Join to apply for the Customer Support Agent - DGL role at Clanwilliam, a global healthcare technology and services group.

Clanwilliam is a leading provider of pharmacy and practice management software, trusted by tens of thousands of users daily across Ireland and the UK.

Our vision is to enable seamless patient data flow by connecting healthcare software systems, enhancing patient experiences. We prioritize customer satisfaction and collaborate with industry stakeholders to exceed expectations.

About DGL Practice Manager: DGL is a prominent provider of primary healthcare software solutions in the UK, known for quality, flexibility, and user-friendliness, built on listening to customer feedback.

Role Overview: We seek a Customer Support Agent to join our busy support team. The ideal candidate will be courteous, efficient, and eager to advance their career in a dynamic environment.

Responsibilities include:

1. Supporting the DGL Practice Manager software for private practices in the UK and Ireland via phone or remote access.
2. Identifying, resolving, logging, and following up on client queries at all support levels.
3. Collaborating with team members to resolve issues.
4. Testing new software versions and liaising with the development team to report issues.
5. Maintaining high communication standards regarding client queries, issues, and complaints.
6. Ensuring timely resolution or escalation of customer issues.
7. Coordinating with third-party support teams.
8. Working in shifts from 8 am to 8 pm, including Saturday on-call rotations with overtime opportunities, approximately one weekend in seven.

Candidate Qualifications and Attributes:

• Open to graduates and experienced candidates.
• Ability to multitask with excellent communication and keyboard skills.
• Outstanding telephone manner and interpersonal skills.
• Willingness to learn and a positive, flexible attitude.
• Team player, highly motivated, professional approach.

What We Offer:

• Company-matched pension scheme.
• Annual leave starting at 22 days, increasing to 26.
• Flexible working and remote options.
• Paid volunteering and wellbeing days.
• Maternity & paternity benefits, Employee Assistance Programme, wellbeing webinars.
• Annual leave purchase scheme and international work opportunities (20 days/year).

Clanwilliam is an equal opportunities employer.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job functions: Customer Service, IT
• Industries: IT Services, Consulting