Customer Support Agent – Car Finance

Momenta Group Global; Milton Keynes; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A leading financial services resourcing company is looking for an experienced Customer Support Agent in Milton Keynes. The role involves proactive customer support, complaint management, and letter writing, in a hybrid work environment, 1 day per week in office. Join a quality team and develop your career within the financial services industry.

Benefits

Career development opportunities

Hybrid work arrangement

Qualifications

• Experience in call handling and customer resolution.
• Attention to detail and accuracy essential.
• Experience in writing letters and handling complaints.

Responsibilities

• Support customers through proactive reviews and inbound call handling.
• Record complaints and escalate to Case Handlers.
• Update case information and process payments.

Skills

Call handling

Attention to detail

Letter writing

Proactive attitude

Job description

Our client is seeking an experienced Customer Support Agent to join as part of a high-quality team working on a Car Finance project. You will be working in a results-orientated environment, focusing on delivering good outcomes for customers.

Responsibilities:

• Supporting customers through proactive reviews and inbound call handling.
• Dealing with customer queries regarding case information.
• Recording complaints and escalating to Case Handlers.
• Writing bespoke letters to customers.
• Updating case information on systems.
• Processing payments and investigating exceptions when they occur.
• Dealing with adhoc case tasks as directed by the Quality Manager.

Essential skills & experience required:

• Previous call handling experience with the ability to confidently speak to customers, resolving both simple queries and complex requests.
• Excellent accuracy and attention to detail.
• Able to work in a fast-paced administrative environment.
• Previous letter writing experience with the ability to adapt letter templates.
• Proactive attitude to learn new tasks and suggest changes to processes.

To express your interest in this opportunity, don’t delay; please click apply now.

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• Location: Hybrid – (Milton Keynes Office 1 day per week)

Momenta are a UK market leading financial services resourcing business. Momenta have excellent opportunities to develop and enhance your career within the financial services industry. If you have the skills and experience for this exciting role then apply today and don’t miss out on this exceptional opportunity to join the company that provides quality resource, consulting expertise and people development for financial services companies in the UK.