Primark Customer Support Advisor - German Speaking

Concentrix; Belfast; On-site; Full time

Job summary

A leading global technology company seeks a Customer Support Advisor fluent in German and English to join their remote team in Belfast. This full-time role involves addressing customer inquiries, providing product support, and maintaining high service standards while offering opportunities for career development.

Benefits

28 days of vacation

Pension scheme

Employee assistance program

Discounted gym memberships

Dental coverage

Career development opportunities

Qualifications

• At least 6 months of customer service experience.
• Proficient or bilingual in German and English (oral and written).
• Minimum broadband speed of 10 Mbps and private workspace.

Responsibilities

• Respond to customer inquiries via email and social media.
• Handle order issues such as cancellations and returns.
• Maintain a professional manner and product knowledge.

Skills

Fluency in German

Fluency in English

Computer literacy

Interpersonal skills

Communication skills

Job description

Job Title:

Customer Support Advisor - German Speaking

Experience the power of a game-changing career

Are you an avid online shopper with a passion for fashion and retail? We are seeking a bilingual English and German-speaking individual to join our remote team as a Customer Support Advisor.

We’re a global technology and services leader powering the brands of the future. We help well-known brands—those you use daily—improve their businesses with technology and integrated solutions in over 70 countries.

This role is perfect for a people person eager to be a brand ambassador for a leading international clothing retailer. We want enthusiastic, motivated applicants willing to go the extra mile to exceed customer expectations.

Fluency in spoken and written German is essential, along with a keen eye for detail, self-motivation, and discipline. These traits are crucial as you’ll be working from home on a full-time, permanent contract.

As a Customer Support Advisor, you should be empathetic, patient, friendly, bubbly, and professional.

If you're ready for a new challenge, apply today and put your communication skills to good use!

Career growth and personal development

This hybrid, full-time position offers an excellent opportunity to expand your career while developing lifelong relationships. You will work from home and visit our Belfast office once or twice weekly. We provide training, cutting-edge technology, and ongoing support to help you succeed.

What you will do in this role

You will:

• Respond to customer inquiries via email and social media platforms like Facebook, X, and Instagram, providing excellent service.
• Maximize opportunities to showcase the brand's products.
• Address customer queries regarding missing orders, payments, product availability, or recommendations.
• Handle order issues such as cancellations, returns, and modifications.
• Maintain a professional manner and stay knowledgeable about products and services.
• Proactively improve sales skills, product knowledge, and competitor awareness.
• Build relationships with customers and encourage referrals.
• Ensure a top-quality customer experience at all times.

Your qualifications

Concentrix is a great match if you:

• Are proficient or bilingual in German and English (oral and written).
• Are based in Belfast, as you will need to work on-site a few days weekly.
• Are flexible to work an 8-hour rotational shift pattern, Monday to Sunday, between 8 am and midnight.
• Have a minimum broadband speed of 10 Mbps and a private, distraction-free workspace.
• Have at least 6 months of customer service experience.
• Are proficient in computer literacy and social media navigation.
• Have excellent interpersonal and communication skills.
• Have a clean record, free from credit, criminal, or disciplinary issues.

It’s a plus if you:

• Have experience managing and engaging on social media communities.

If you don’t meet every requirement, we still encourage you to apply. We’ll do our best to match you with the right role.

What’s in it for you

We offer benefits tailored to your lifestyle:

• A competitive salary of £12.25/hour with fortnightly pay.
• 28 days of vacation.
• Pension scheme with auto-enrollment after 92 days (if eligible).
• Employee assistance program and wellbeing resources.
• Access to lifestyle savings, online courses, and more.
• Discounted gym memberships.
• Dental coverage, stock purchase plan, and life assurance.
• Eyecare vouchers and referral incentives.
• Career development in a global company with over 225,000 employees.

Join us

If this sounds like the perfect next step, apply today and see why over 440,000 professionals worldwide choose Concentrix.

Concentrix is an equal opportunity employer

We are committed to a diverse, inclusive work environment free from discrimination and harassment. Recruitment is based on qualifications and business needs, regardless of race, age, gender, or other protected categories.

Eligibility to work

Only applicants legally authorized to work in the UK will be considered.

Location: Belfast, UK

Language requirement: German

Time Type: Full-time

Note: This job posting is active and not expired.