Customer Support Advisor

JR United Kingdom; Peterborough; On-site; GBP 22,000 - 28,000; Full time

Job summary

A successful manufacturing business is looking for a Customer Support Advisor to join their team in Royston. This full-time, permanent role involves answering customer enquiries, managing diaries, and processing orders while providing exceptional service. The ideal candidate should possess strong problem-solving skills and be an enthusiastic team player.

Qualifications

• Excellent problem-solving skills.
• Strong work ethic with a desire for varied tasks.
• Diary management skills and geographical knowledge of the UK.

Responsibilities

• Answer customer enquiries via phone and email.
• Provide exceptional customer service.
• Manage diary for sales reps and process orders.

Skills

Problem-solving

Diary management

Geographical knowledge of the UK

Calm telephone manner

Job description

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Our client is a successful manufacturing business on the outskirts of Royston. Due to their continued growth, they are looking for a Customer Support Advisor to join their team on a full-time, permanent basis.

Main duties will include:

• Answering customer enquiries via phone and email
• Providing exceptional customer service to customers
• Diary management for sales reps
• Processing orders
• Liaising with the warehouse and 3rd party suppliers
• Answering queries quickly and efficiently

The successful candidate will have:

• Excellent problem-solving skills
• A strong work ethic and the want to get involved in a varied role
• Diary management skills
• Good geographical knowledge of the UK
• Enthusiastic team player
• Calm and professional telephone manner

Please contact Emma ASAP if this looks like your next role or apply via the advert!

We endeavour to reply to every candidate, every time but if you haven’t heard back within 10 days please understand that you have unfortunately been unsuccessful for this position or the position has been filled. Please call the office or send an email to discuss other potential positions.