Customer Supply Manager

Hain Daniels Group; United Kingdom; Remote; GBP 35,000 - 55,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Customer Supply Manager, der die nahtlose Durchführung von Lieferkettenoperationen leitet und starke Kundenbeziehungen aufbaut. In dieser spannenden Rolle sind Sie der Hauptansprechpartner für strategische Kunden und sorgen für termingerechte Lieferungen sowie außergewöhnliche Servicelevels. Sie werden eng mit verschiedenen Abteilungen zusammenarbeiten, um die Effizienz zu steigern und die Kundenzufriedenheit zu maximieren. Wenn Sie eine Leidenschaft für Kundenservice und Lieferkettenmanagement haben, könnte dies die perfekte Gelegenheit für Sie sein.

Benefits

25 Tage Jahresurlaub plus 8 Feiertage

Option, zusätzliches Urlaub zu kaufen

Ein Tag frei zur Unterstützung von Wohltätigkeitspartnern

Flexible Arbeitsoptionen

Pensions- und medizinische Leistungen

Zugang zu Rabatten über unser HUB

Qualifications

• Mindestens 2 Jahre Erfahrung in einer ähnlichen Rolle, idealerweise in einer vergleichbaren Branche.
• Erfahrung im Kundenkontakt und in der Auftragsbearbeitung sind unerlässlich.

Responsibilities

• Verwalten der Kundenbeziehungen und Sicherstellen der Kundenzufriedenheit.
• Überwachen des gesamten Bestellmanagementprozesses für Genauigkeit und Pünktlichkeit.
• Zusammenarbeit mit internen Teams zur Optimierung von Abläufen.

Skills

Kommunikationsfähigkeiten

Kundenbeziehungsmanagement

Analytische Fähigkeiten

Multitasking

Projektmanagement

Excel

PowerPoint

Education

A-Levels

Bachelor-Abschluss (bevorzugt)

Job description

Advert:

Hain is recruiting for a remote Customer Supply Manager.

Are you ready to drive seamless supply chain operations and build strong customer relationships? As a Customer Supply Manager, you will be at the heart of ensuring timely deliveries, exceptional service levels, and cost optimization. You will act as the primary point of contact for strategic customers, strengthening partnerships, aligning supply chain processes with customer expectations, and positioning Hain as the supplier of choice.

Key Responsibilities

1. Customer Relationship Management

• Act as the primary contact for customers regarding supply chain processes.
• Build and maintain strong relationships to understand customer needs and expectations.
• Resolve issues related to orders, deliveries, and logistics to ensure high customer satisfaction.

Order Fulfillment

• Oversee the end-to-end order management process, ensuring accuracy and timeliness.
• Manage issues on orders and service queries proactively.
• Collaborate with internal teams to manage inventory, shipping schedules, and delivery timelines.
• Ensure compliance with customer-specific requirements and SLAs.

Supply Chain Coordination

• Work closely with procurement, production, logistics, and warehouse teams to streamline operations.
• Collaborate with customers, Demand Planning, and Commercial teams to forecast demand and ensure future service excellence.
• Monitor the flow of goods to identify bottlenecks and implement improvements.
• Liaise regularly with internal teams to drive accountability and meet service goals.
• Manage returns, replacements, and reverse logistics efficiently.

Performance Management

• Track and analyze KPIs such as on-time delivery, order accuracy, and customer satisfaction.
• Identify trends, risks, and opportunities to improve supply chain efficiency.
• Present performance reports regularly to management and customers.

Continuous Improvement

• Lead initiatives to optimize processes, reduce costs, and enhance service levels.
• Implement tools and technologies to improve visibility and operational efficiency.
• Stay updated on industry trends and best practices.

Compliance and Risk Management

• Ensure compliance with logistics, transportation, and trade regulations.
• Manage risks proactively and develop mitigation strategies.

What You Need for the Role

Education & Experience

• A-Levels required; a degree is preferred.
• Minimum of 2 years’ experience in a similar role, ideally within a comparable industry.
• Customer-facing experience and sales order processing skills are essential.

Key Skills & Attributes

• Excellent communication skills to engage stakeholders internally and externally.
• Proven ability to build and maintain strong customer relationships.
• Strong analytical, multitasking, and project management skills.
• Proficiency in Excel and PowerPoint.
• Results-oriented with a track record of achieving targets.
• Behaviors aligned with Hain’s "ACHIEVE" framework.

Additional Responsibilities

• Manage spend to support the company's financial targets.
• Prepare customer scorecards, account plans, and performance reports.

What We Offer

• Competitive salary and pay rates.
• 25 days annual leave plus 8 bank holidays.
• Option to purchase additional leave.
• A day off to support charity partners.
• Flexible working options.
• Pension and medical benefits.
• Access to discounts through our HUB.

About The Hain Celestial Group

Hain Celestial is a leading health and wellness company committed to inspiring healthier living through better-for-you brands. With over 30 years of experience, our products are marketed worldwide, including brands like Garden Veggie Snacks, Terra Chips, and Ella’s Kitchen.

Hain Celestial UK

Our UK operations focus on creating natural food and drink products. We employ around 1,200 people across various roles, emphasizing talent development and success.

Our Values

• Own It – Empowered and accountable for results.
• Win Together – Collaborate to grow and succeed.
• Foster Inclusion – Create a respectful environment.
• Be Curious – Explore ideas with a growth mindset.

Our Purpose & Mission

To inspire healthier living through purpose-driven brands and empower our people, engage partners, and live our values.

If you need reasonable adjustments, please let us know. We look forward to your application if you share our passion for health and wellness.