Customer Supply Coordinator

Pzcussons; Manchester; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Annual bonus

Pension

Private medical cover

Flexible holidays

Hybrid/electric car scheme

Discounted products

Onsite gym

Job summary

PZ Cussons in Manchester is seeking a Customer Supply Coordinator within the Demand & Customer Supply team. You’ll help ensure products reach customers on time and in full, turning supply chain insight into action and building trusted partnerships.

You’ll work with planning, logistics, commercial and finance to deliver the best outcomes for customers and the business, monitor service performance and drive OTIF improvements.

Qualifications

• Customer service or supply chain experience in FMCG or fast-paced environments.
• Strong organizational skills with ability to manage multiple priorities with accuracy.
• Data-focused with ability to report service performance and identify improvements.
• Excellent communication and relationship-building across teams and customers.
• Intermediate to advanced Excel skills.
• Experience using ERP systems such as SAP is advantageous.

Responsibilities

• Build strong customer relationships and deliver a high level of service.
• Manage customer orders end-to-end and resolve issues before they affect service.
• Monitor service performance and drive OTIF and customer-satisfaction improvements.
• Collaborate across supply chain, logistics, commercial and finance to achieve best outcomes.
• Share customer insights to support forecasts and align supply with demand.
• Identify opportunities to improve efficiency and reduce cost-to-serve.

Skills

Customer service

Supply chain

Data analysis

Microsoft Excel

ERP systems

Cross-functional collaboration

Attention to detail

Communication

Tools

SAP

Excel

Job description

POSITION SNAPSHOT

Role: Customer Supply Coordinator, Supply Chain

Location: Manchester

Contract: Permanent

WHY US AND WHY THIS ROLE

Seize the opportunity to be part of a unique business with an exciting vision for the future - where we dare to be bold, discover what's possible, and do incredible. Dare. Discover. Do.

At PZ Cussons, we offer five big reasons that people join and stay: Futureproof Our Brands, Create Your Own Impact, Accelerate Your Craft, Flexibility to Perform, And Collaborate with Intent.

As a Customer Supply Coordinator, you'll be at the heart of how we serve our customers across some of our most loved brands. You'll help ensure products reach customers on time and in full, turning supply chain insight into action and building trusted partnerships along the way. Working as part of our Demand & Customer Supply team, you'll connect people, processes and data to solve challenges, improve service and support business growth. Your work will directly influence customer satisfaction, operational efficiency and the availability of our brands on shelf.

This is a role with real influence. You'll work closely with colleagues across planning, logistics, commercial and customer teams to deliver exceptional service while continuously looking for ways to improve how we work.

WHAT YOU'LL BE DOING

• Build strong customer relationships by becoming a trusted point of contact and delivering a consistently high level of service.
• Help keep our products available by managing customer orders from end to end and resolving issues before they impact service.
• Turn data into action by monitoring service performance, identifying risks and helping drive improvements in OTIF and customer satisfaction.
• Collaborate across supply chain, logistics, commercial and finance teams to deliver the best outcomes for customers and the business.
• Support better planning by sharing customer insights, contributing to forecasts and helping align supply with demand.
• Identify opportunities to improve efficiency, reduce cost to serve and strengthen the way we work with customers and supply chain partners.

WHAT YOU'LL BRING

• Experience in a customer service, customer supply or supply chain role within FMCG, consumer goods or a similar fast-paced environment.
• Strong organisational skills with the ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Confidence working with data, reporting service performance and identifying opportunities for improvement.
• Excellent communication and relationship-building skills, with the ability to work effectively across teams and with customers.
• Good knowledge of Microsoft Office applications, including intermediate to advanced Excel skills.
• Experience using ERP systems such as SAP would be an advantage.

WHAT YOU'LL GET IN RETURN

MyBenefits brings together your total rewards in one place, giving you the flexibility to choose what matter most. Key benefits we offer include:

• Competitive annual bonus, pension, life assurance and Share Incentive Plan
• Private medical cover plus health & wellbeing support
• Flexible holiday options, including buy and accrual
• 1pm Friday finish for better work-life balance
• Hybrid/electric car scheme, cycle to work & free mortgage advice
• Discounted and complimentary PZ products
• Onsite gym (where available)

OUR PURPOSE, CULTURE AND VALUES

At PZ Cussons, our purpose is For Everyone, For Life, For Good. Guided by our BEST values, Bold, Energetic, Striving and Together, we nurture a culture where people feel empowered to grow, perform and make a meaningful difference every day.

We retain the pioneering spirit of our founders by building portfolios of locally-loved brands across our key markets in the UK, ANZ, Nigeria and Indonesia, backed by the manufacturing scale and capability of a global business.

Spanning Personal, Home and Baby Care, our products are trusted by millions of consumers worldwide, including Carex, Childs Farm, Cussons Baby, Imperial Leather, Morning Fresh, Original Source, Premier, Sanctuary Spa and St. Tropez.

INCLUSION AND FAIRNESS

We're committed to building diverse teams that reflect our consumers and communities, creating an inclusive environment where everyone feels respected and able to thrive. If you need any adjustments during the process, just let us know.

Dare to be bold, Discover what's possible, and Do the incredible.