Customer Supply Chain Manager - CPD

L'Oréal; London; On-site; GBP 45,000 - 70,000; Full time

Job summary

L'Oréal seeks a Customer Supply Chain Manager to oversee key retail accounts and ensure product availability. This dynamic role involves coordinating with cross-functional teams, monitoring performance metrics, and executing timely deliveries. Join L'Oréal to thrive in a fast-paced environment that emphasizes beauty and customer satisfaction.

Benefits

60% off iconic brands like YSL and Armani

Private medical and dental insurance

Discounted gym memberships

Onsite mental health support

Enhanced family leave

Paid fertility leave

Top-notch leadership programs

Qualifications

• Excellent written and verbal communication skills.
• Ability to manage complexity and consider various perspectives.
• Ability to work accurately under time pressure.

Responsibilities

• Manage customer relationships and order fulfillment.
• Ensure product availability on shelves and coordinate urgent deliveries.
• Monitor key performance indicators for service and stock levels.

Skills

Analytical mindset

Communication

Proactive approach

Attention to detail

Job description

Customer Supply Chain Manager

At L'Oréal, a Customer Supply Chain Manager manages the collaborative relationship with our key strategic Omni-Retail accounts. This involves both the management of the day-to-day relationship from order through to delivery, whilst also taking on projects to improve our ways of working and relationship with our customers.

You are the face of L'Oréal, but also the voice of the customer, ensuring we provide a service offering aligned to our customers’ needs. You are passionate about product availability and will stop at nothing to ensure we have product on shelf, exactly when our consumers need it!

A DAY IN THE LIFE

You’ll be joining the L’Oréal LUXE Customer Supply Chain Team, reporting to a Senior Customer Supply Chain Manager on operational tasks.

A L'Oréal Customer Supply Chain Manager’s Day is a whirlwind of activity. Your role sits at the heart of L'Oréal, bridging the gap between the planning teams (launch, supply, demand) and commercial squads.

Your role is anything but ordinary. Imagine starting your day by learning that a recently launched fragrance, now on a star promotion in one of our biggest customers, is overperforming and they are critically low in stock cover within their central fulfilment centre.

Gaps are starting to appear on shelves in stores, and the promotion only has one more week to run. Urgent action is needed! You jump on a call with the supply and demand planning teams to check stock availability. Once secured, you liaise with the operational team to understand if an urgent out-of-schedule delivery can be made.

You call the customer, confirm delivery times, and ask them to place the order urgently. Once the order is integrated later that day, you hand over order management responsibilities to the order-to-cash team. The order is prepared, dispatched, and you follow up with the customer to ensure they turn around the stock to stores as quickly as possible. You inform the commercial squad, who are eagerly monitoring retail performance.

All of this before your first coffee of the day and reviewing weekly intake and performance KPIs such as service rate, order fulfilment, on-shelf availability (OSA), and online availability (OLA) across your other key account customers.

Each KPI tells a different story, where deeper analysis and troubleshooting can often lead you in several exciting directions. With several brands and complex catalogues to manage, it’s often about making smart choices and working by exception.

It's a fast-paced, challenging, and rewarding role that sits at the heart of L'Oréal's commitment to beauty and customer satisfaction.

Who You Are

• You have an enthusiastic approach to learning
• You have excellent written and verbal communication skills
• You love to make the most of Excel and other tools to produce data-driven decisions
• You have an analytical mindset
• You can manage complexity and consider multiple perspectives
• You work accurately and quickly under time pressure, with attention to detail
• You can work as part of a team and individually
• You have a proactive approach to work and tasks

What We Offer

Our industry-leading, award-winning benefits package demonstrates how much we value our people. We know they're at the heart of L'Oréal's success, so we offer a fair and competitive package to help you thrive.

Enjoy perks like money-saving offers, free mortgage advice, share options, and an enhanced pension plan. Love our brands? You'll get up to 60% off iconic names like YSL, CeraVe, Armani, Kiehl's, and Garnier! Because health matters, we offer private medical and dental insurance, discounted gym memberships, and onsite mental health support. We also provide enhanced family leave for all and up to 4 weeks of paid fertility leave, so you can prioritize what matters most.

Learning is in our DNA at L'Oréal. We'll help you master your role, build skills, and access top-notch leadership programs and monthly expert talks. And there's lots more too!

Who We Are

L’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry leader with €29 billion in sales. We solve complex challenges at scale while remaining committed to making the world a more inclusive and better place for everyone and our planet. Experience the excitement of agility to shape the future of beauty, where diversity and purpose come together to create meaningful impact.

Our Corporate Division supports the 4,000+ workforce in the UK & Ireland. It’s a fast-paced, dynamic environment with visibility over our 4 Divisions, playing an integral role in advancing our business. Our founder Eugène Schueller once said, “a company is not walls and machines, it’s people, people, people.” Joining our corporate teams means joining the world leader in beauty, at the cutting edge of innovation. But above all, it means becoming part of a talented and inspiring team.

How We Recruit

At L’Oréal, we pride ourselves on creating a diverse, equitable, and inclusive environment where everyone is welcome and their contributions are valued. We are committed to inclusive employment practices regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition, disability, or any other protected status. We seek to embrace differences—backgrounds, experiences, personalities, perspectives—because we believe that the beauty in our differences gives us the freedom to go beyond. That’s the beauty of L'Oréal.