Customer Success Specialist: Fast-Paced Support & Impact

Align Technology, Inc.; United Kingdom; On-site; GBP 32,000 - 46,000; Full time

Job summary

Align Technology, Inc. is seeking a Customer Success Specialist in the United Kingdom (EMEA) to act as the first point of contact for Invisalign and iTero enquiries.

You will deliver high-quality support, resolve tickets, and ensure a seamless customer experience across channels. You will collaborate with Manufacturing, Marketing, Education, Sales and Clinical Support to improve service processes, build strong customer relationships, and contribute to regional initiatives that enhance frontline

Qualifications

• Bachelor’s degree or equivalent in a related discipline.
• 2–4 years in customer service, support or success.
• Experience in a fast-paced, customer-focused environment preferred.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and meet deadlines.
• Strong problem-solving and analytical thinking.

Responsibilities

• Serve as primary contact for Invisalign and iTero enquiries across channels.
• Manage and resolve first-line customer tickets per SLA.
• Provide clear, professional responses to questions and requests.
• Escalate complex issues with effective follow-up.
• Build strong relationships to support long-term satisfaction.
• Share customer insights with relevant teams as Voice of the Customer.
• Collaborate with Manufacturing, Marketing, Education, Sales, Clinical Support for end-to-end journeys.
• Partner with Commercial org to maintain high-quality experience.
• Contribute to regional initiatives to improve frontline support.
• Support cross-functional projects as a Customer Success representative.
• Provide customer feedback to drive innovation and improvement.

Skills

Customer service

Communication

Stakeholder management

Multitasking

Problem solving

Collaboration

Education

Bachelor’s degree or equivalent

Job description

Align Technology, Inc. is seeking a Customer Success Specialist in the United Kingdom (EMEA) to act as the first point of contact for Invisalign and iTero enquiries.

You will deliver high-quality support, resolve tickets, and ensure a seamless customer experience across channels. You will collaborate with Manufacturing, Marketing, Education, Sales and Clinical Support to improve service processes, build strong customer relationships, and contribute to regional initiatives that enhance frontline