Customer Success Specialist — Complex Orders & Export

Sherwin-Williams; South Yorkshire; On-site; GBP 23,000 - 32,000; Full time

Job summary

Sherwin-Williams is seeking a Customer Service Specialist to support internal and external customers, handle complex orders, and manage export documentation where needed. The role emphasizes problem solving, relationship building and collaboration with multiple departments.

Successful candidates will have 2–3 years of progressive customer service experience, strong communication skills, and proficiency with ERP/Office tools. This is an on-site position based in the UK South Yorkshire region.

Qualifications

• Minimum 2–3 years in progressive customer service roles.
• High school diploma or equivalent; experience may substitute for education.
• Proven ability to resolve customer problems and respond to inquiries effectively.
• Strong written and verbal communication; ability to work with multiple departments.

Responsibilities

• Process customer sales orders promptly before cut-off.
• Handle complex customer needs via mail, phone or electronic contact.
• Coordinate export paperwork and certifications for orders.
• Onboard and train new CS agents; provide coaching and support.
• Collaborate with Sales, Shipping and IT on process improvements.
• Prepare and review customer communications and documentation.
• Build strong customer relationships and clarify orders or technical guidance.
• Participate in key meetings as needed.
• Support shipping, plant schedules, inventory reviews and reporting.

Skills

Customer service

Problem solving

Communication

Team collaboration

Policies & procedures

PC skills

Microsoft Office

Education

High school diploma or equivalent

Tools

SAGE

SAP

Oracle 11i/12

Analytics

Microsoft Excel

Job description

Sherwin-Williams is seeking a Customer Service Specialist to support internal and external customers, handle complex orders, and manage export documentation where needed. The role emphasizes problem solving, relationship building and collaboration with multiple departments.

Successful candidates will have 2–3 years of progressive customer service experience, strong communication skills, and proficiency with ERP/Office tools. This is an on-site position based in the UK South Yorkshire region.