Customer Success Specialist

Yü Group PLC; Leicester; On-site; GBP 24,000 - 29,000; Full time

Job summary

Ein dynamisches Unternehmen sucht einen erfahrenen Customer Success Specialist, der exzellenten Service für Kunden bietet. In dieser spannenden Rolle sind Sie verantwortlich für die Lösung von Kundenanfragen, die Verwaltung von Konten und die Zusammenarbeit mit verschiedenen Teams. Sie werden Teil eines schnell wachsenden Unternehmens, das eine langfristige Karriere mit Entwicklungsmöglichkeiten bietet. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem unterstützenden Team arbeiten möchten, ist diese Position ideal für Sie.

Benefits

24 Tage Jahresurlaub plus Feiertage

Urlaubsaufstockung bis zu 5 Tagen

Tag frei an Ihrem Geburtstag

Mitarbeiterunterstützungsprogramm

Jährliche Gehaltsüberprüfung

Lern- und Entwicklungsmöglichkeiten

Erweiterte Familienurlaubspolitik

Anerkennung und zusätzliche Urlaubsleistungen

Empfehlungsprämien

Moderne Einrichtungen

Qualifications

• Erfahrung im Kundenservice und in der Energiebranche wünschenswert.
• Fähigkeit zur effektiven Problemlösung und Entscheidungsfindung.

Responsibilities

• Lösungen für Kundenanfragen bieten und erste Kontaktlösungen anstreben.
• Kundenzufriedenheit und Eskalationen verwalten.

Skills

Kundenservice Erfahrung

Entscheidungsfindung

Beziehungsaufbau

Büro 365 Fähigkeiten

Kommunikationsfähigkeiten

Aufmerksamkeit für Details

Zielmanagement

Tools

Office 365

Job description

Reports to:

Customer Success Team Leader

Location:

Leicester Office, LE3 5BZ

Working hours:

Monday to Friday, 37.5 hours a week

Salary:

£24,750 (Bonus subject to performance and KPIs)

We are expanding our Customer Success Team at our Leicester office due to continued growth. This presents an exciting opportunity for an experienced Customer Success Specialist to ensure excellent service standards for our Yu Energy customers.

Customer Success Specialists help our company deliver high-quality service by leveraging their skills, expertise, and experience. Our company is growing rapidly, offering a long-term career path.

Department

YUR - 2080 - Customer Services

Employment Type

Permanent - Full Time

Workplace

Onsite

Reporting To

Customer Success Team Leader

This Role's Hiring Manager

Bhav Pankhania

What We Need from Yü

• Provide solutions to customer enquiries, aiming for first contact resolution.
• Resolve customer accounts within service level agreements.
• Support the collection and maintenance of customer data.
• Understand and utilize available systems and processes.
• Monitor, escalate, and update on customer issues as needed.
• Create accurate records to facilitate timely resolution.
• Collaborate with non-customer facing teams for complex enquiries.
• Proactively recognize opportunities for payments and sales.
• Manage customer satisfaction, escalations, and complaints, including those referred to Ombudsman and EHU.
• Handle change of tenancy requests accurately.
• Manage and close account renewals, meter upgrades, and payment plans as per KPIs.

About Yü

If you have what it takes, you could be just what we’re looking for…

• Effective decision-making skills.
• Ability to build strong relationships across teams.
• Good Office 365 skills including Excel, PowerPoint & Word.
• Experience in the Energy Industry is desirable but not essential.
• Proven Customer Service experience.
• Excellent communication and interpersonal skills.
• Ambitious with a focus on career development.
• Attention to detail and risk awareness.
• Motivated with a positive attitude.
• Team player with adaptability.
• Experience in target management and sales opportunities.

Yü Come First

We offer a range of benefits including:

• 24 days annual leave plus bank holidays.
• Holiday buy-up of up to 5 days.
• Day off on your birthday.
• Employee Assistance Programme.
• Annual salary review.
• Learning and development opportunities.
• Enhanced family leave policies.
• Awards, recognition, and additional leave benefits.
• Referral bonuses, sick pay, modern facilities, and more.

This position does not qualify for UK Visas & Immigration sponsorship; only applicants with indefinite right to work in the UK will be considered.

If you require reasonable adjustments for your application, please let us know.

About Yü Group

Yü Energy is one of the UK’s fastest-growing business energy and water suppliers, serving thousands of companies. We aim to revolutionize the UK business energy market with personalized service and competitive prices tailored to commercial customers.