Customer Success Specialist

Selective Marketplace Ltd; Leicester; On-site; GBP 22,000 - 25,000; Full time

Job summary

Join Selective Marketplace Ltd as a Customer Success Specialist in Leicester, working evenings in a role that embraces teamwork and quality customer service. This position offers a competitive salary and the chance to be part of a supportive team in a growing company. If you excel in communication and love helping others, apply now!

Benefits

Company pension

Cycle to work scheme

Generous employee discount

On-site parking

Fun company events

Qualifications

• Excellent English communication skills required.
• Confidence on the phone and in writing.
• Ability to work in a fast-paced collaborative environment.

Responsibilities

• Responding quickly and professionally to customer queries.
• Maintaining customer accounts and following up.
• Collaborating with a team to deliver solutions.

Skills

Communication

People Skills

Job description

Customer Success Specialist (Evenings) / Up to £24K / Leicester / Mon Fri, 2:30 PM 10:30 PM

Are you a people person with a passion for delivering outstanding service? Do you thrive in a fast-paced environment and enjoy making someone's day a little better?

Join Selective Marketplace Ltd home to elegant womenswear brands Wrap London and Poetry Fashion as our next Customer Success Specialist and be part of a close-knit team that truly values customer experience.

This is your chance to step into a rewarding, full-time evening role with a growing company that champions teamwork, quality, and a warm, welcoming culture.

Key Responsibilities Of The Customer Success Specialist

• Responding quickly and professionally to customer queries across email, chat, phone, and social media
• Supporting customers in the UK, US, and Germany (dont worry, you dont need to speak German!)
• Maintaining customer accounts and following up to ensure every issue is resolved
• Sharing feedback to help us improve our products and service
• Collaborating with a friendly team to deliver solutions and build trust
• Embodying the voice and values of our two beautiful brands
  
  

What We're Looking For

• A superstar communicator with excellent English and razor-sharp people skills
• Confidence on the phone and in writing, with a helpful, can-do attitude
• Someone who enjoys working in a fast-paced, collaborative environment
• UK work authorisation (required)
• Own transport preferred due to shift hours and location (on-site only)
  
  

Whats on Offer?

• A permanent, secure role in a supportive and sociable team
• Competitive salary (£22,100 - £24,100, based on experience)
• Company pension
• Cycle to work scheme
• Generous employee discount
• On-site parking
• Fun company events and a real team spirit
  
  

Why Join Us?

At Selective Marketplace, our in-house Customer Success team is the heart of our business. We dont upsell or cold call we simply create smooth, enjoyable shopping experiences for our loyal community of fashion lovers. If you care deeply about people and pride yourself on top-notch service, this is the role for you.

Ready to let your career shine?

Click APPLY to submit your CV for this exciting new Customer Success Specialist position and join a company where your contribution truly matters.