Customer Success Specialist

This Is Prime; Gateshead; On-site; GBP 30,000 - 45,000; Full time

Job summary

An established industry player is seeking a Client Success Executive to join their dynamic team. This role offers a unique opportunity to engage with existing customers, build lasting relationships, and drive service expansion without the pressure of cold calling. With a base salary of £30,000 and uncapped commission potential, you'll have the chance to earn significantly while developing your professional skills through comprehensive training. The company values its employees and actively contributes to charitable causes, fostering a positive work culture with team events and a focus on personal growth. If you're driven and eager to succeed, this could be the perfect opportunity for you.

Benefits

Commission on Sales

Professional Development Training

Quarterly Team Socials

Yearly Festival

Contribution to Charity

Qualifications

• Strong communication skills and ability to build relationships.
• Proficient in conducting research to understand customer needs.

Responsibilities

• Contact current customers to build relationships and introduce new services.
• Conduct research to prepare for outreach and ensure impactful communication.

Skills

Sales Skills

Communication Skills

Relationship Building

Research Skills

Problem-Solving

Education

High School Diploma

Job description

Looking to kick-start on continue your career in tech sales?

Seeking a sales role with no cold calling?

Interested in joining a world class organisation with a real purpose?

If you answered yes to those questions, this could be the role for you…

Recruitment Event: Wednesday 14th May

Company

Regularly recognised for being a great place to work and recognised as one of the best Tech companies to work for in 2024, this business is going through significant growth and looking for people like you to help join them on their journey.

In short, they help other businesses ensure they’re getting the most out of the Microsoft products that they use. Whether that being keeping their business secure from cyber-attacks, ensuring they’re fully utilising the benefits of the cloud or simply getting the most of the day-to-day Microsoft 365 applications.

The company is very purpose driven in its mission to become a world class organisation. They truly care about delivering value to their customers & their employees.

Unlike most other entry level sales roles, this role won’t involve cold calling, as you’ll be contacting companies that are already paying for services…

The Role:

As Client Success Executive, you'll be responsible for introducing yourself to current customers as you look to build relationships and introduce new service lines.

Responsibilities will include:

• Outreach – You’ll be contacting current customers, predominantly using the phone but also by email & LinkedIn.
• Building Relationships – You’ll be the face of the business and responsible for creating and building long lasting relationships.
• Research – Before reaching out to customers, you’ll do your due-diligence and background research into the business so you can have the most impact possible when getting in touch.
• Becoming an Expert – Whilst you won’t be expected to be an expert straight away, you’ll be keeping up to date with new products and releases so you can continue to be credible with your customers.

What's In It for You?

• Earning Potential – Your base salary will be £30,000 and you’ll have the opportunity to earn commission on top from day one (OTE of £45,000 in year 1, but it’s completely uncapped).
• Professional Development – As well as being enrolled on to the Prime Sales Academy (a 12-week training programme), you’ll receive comprehensive technical training from the business and be able to learn from very successful senior sellers in the business.
• Progression – In 12-24 months you will be progressing in the role, whether that becoming a Client Success Manager or just progressing the size and complexity of deals that you will be working on.
• CSR – The business actively contributes a % of their profit to charity, highlighting the type of business and organisation you’ll be representing.
• Culture – Quarterly team socials and a yearly ‘festival’ where all of the offices get together to celebrate each other’s achievements.

What are they looking for?

• Achievement Focus – Someone that is proud of their achievements and wants to be top of the sales leaderboards.
• Intelligence – No, you don’t have to be a graduate or have been to university! However, a strong level of intelligence is required as you will be engaging withFinance Directors and Chief Financial Officers.
• Curiosity – you will naturally want to seek to understand and if you don’t know the answer to a customer’s question, you will go away and find it out.
• Resilience & Grit – It won’t be an easy role and there will be plenty of occasions where things won’t go your way. You’ll be someone that has had to deal with adversity and setbacks previously.
• Growth Mindset - you will coachable and always be looking for ways to improve professionally.
• Driving Licence - You will be required to visit clients in-person a couple of times a month, so a licence is essential!

Interested in finding out more? Apply now!