Customer Success & Retention Manager

Safetykleen; Bristol; On-site; GBP 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Customer Success & Retention Partner, where you will engage directly with clients to foster loyalty and satisfaction. This exciting role focuses on building trust and solving challenges, ensuring customers see the long-term value in partnering with us. With a commitment to sustainability, you will play a crucial role in enhancing customer relationships across South West England. If you're passionate about making a difference and thrive in a field-based environment, this opportunity is perfect for you.

Benefits

5% Contributory Pension scheme

Family Life assurance

Private healthcare scheme

Enhanced maternity and paternity pay

Corporate discount scheme

Cycle to work scheme

Employee Assistance Program

Enhanced occupational sick pay

Employee recognition awards

Access to internal and external courses

Qualifications

• Proven experience in customer success and retention roles.
• Strong interpersonal skills with an ability to build trust.

Responsibilities

• Own and revive high-risk customer accounts.
• Collaborate across teams to drive smarter decisions.
• Deliver value and spot opportunities to grow accounts.

Skills

Customer Relationship Management

Consultative Selling

Problem Solving

Commercial Awareness

Education

Bachelor's Degree

Job description

This range is provided by Safetykleen. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Safetykleen

We're Hiring: Customer Success & Retention Partner | South West England | OTE £60K

At Safetykleen, our customers are at the heart of everything we do - and we’re looking for someone who truly shares that mindset.

This is an exciting opportunity for a credible, customer-obsessed professional to join our team and ensure our clients remain engaged, satisfied, and loyal. You’ll focus on building trust, solving meaningful challenges, and demonstrating the long-term value of partnering with us.

As a key member of our Customer Relations team, you’ll help shape how we retain and grow customer relationships across South West England. Please note: this is a field-based role and may require up to two overnight stays per week.

If you're someone who:

• Loves meeting customers face-to-face (around two per day)
• Knows how to turn around a tricky relationship
• Is commercially savvy and consultative in approach
• Believes that customer success equals company success
• Wants to work for a company that’s serious about sustainability and service

… this role could be for you.

What you’ll do:

• Own and revive high-risk customer accounts
• Uncover insights that help us serve better
• Collaborate across teams to drive smarter decisions
• Deliver value, not just solutions
• Spot opportunities to grow accounts, not just save them
• Be a trusted face of Safetykleen on the ground.

The package:

• 5% Contributory Pension scheme.
• Family Life assurance of 3 times life cover salary.
• Private healthcare scheme from day 1.
• Enhanced maternity and paternity pay.
• Corporate discount scheme focussed on your wellbeing, including discounted Virgin Active Gym membership – and Gymflex.
• Discount and cashback at many retailers.
• Cycle to work scheme.
• Employee Assistance Program with 24/7 confidential helpline support for employees
• Enhanced occupational sick pay scheme for employees with illness and/or conditions requiring treatment.
• CEO & Leadership Employee recognition awards.
• We provide support and access to a range of internal and external courses to help and progress your career with us.

About us:

Safetykleen is a leading provider of Parts Cleaning, Waste Collection and Environmental Advisory services to businesses across Europe.

Safetykleen employs over 2,000 people and serves over 50,000 businesses in 14 countries. We deliver over 1 million services per year through our unparalleled branch network. Our headquarters are based in London, and we are backed by Apax, a leading Private Equity firm.

We are built on a strong business model, winning culture, and always putting the customer at the heart of everything we do and with a mission to help make the planet Safer and Kleener.

If you’re ready to make a real impact—on customers, on teams, and on the planet—we’d love to hear from you.

Apply now or get in touch to find out more.

#CustomerSuccess #Retention #AccountManagement #CustomerExperience #Safetykleen #Hiring #SustainabilityJobs #SalesJobs #FieldBasedJobs #ScotlandJobs #northeastenglandjobs

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service, Sales, and Strategy/Planning

Industries

• Environmental Services, Manufacturing, and Business Consulting and Services