Customer Success & QA Support – Cloud Workday Suite

Kainos; Derry/Londonderry; On-site; GBP 26,000 - 38,000; Full time

Job summary

Kainos seeks a Client Support Executive to work with a global team behind the Smart Product Suite. You will onboard customers, provide value-add support, and liaise regularly to understand and meet customer needs across HCM, Recruiting, Financials, Payroll and Security configurations.

Responsibilities include designing and refining test packs, upskilling customer teams, and contributing to continuous improvement of the product and services. Collaborative, customer-focused mindset is essential.

Qualifications

• Excellent customer focus and experience in a customer-facing environment.
• Clear and effective communicator, both written and verbal.
• Ability to prioritise, plan workload and meet deadlines.
• Capable of working within remote teams and alongside customers, with limited supervision.

Responsibilities

• On-board and provide BAU support to customers using the Smart Product Suite.
• Support customers as part of the Smart Gold Service to maximise value.
• Execute, report and maintain customer test packs.
• Analyse customer test coverage to suggest enhancements and improvements.
• Liaise with customers regularly as part of the Smart Gold Service.
• Analyse Workday configurations to understand domain settings (HCM, Recruiting, Financials, Payroll, Security).
• Define, design, build and refine test packs from customer discovery.
• Upskill customers on the Smart Product Suite.
• Deliver added value to customers and contribute to continuous product improvement.
• Work as part of a team and support junior colleagues to foster inclusion.

Skills

Customer focus

Communication

Time management

Independent work

Education

Business/Finance/CS degree

Job description

Kainos seeks a Client Support Executive to work with a global team behind the Smart Product Suite. You will onboard customers, provide value-add support, and liaise regularly to understand and meet customer needs across HCM, Recruiting, Financials, Payroll and Security configurations.

Responsibilities include designing and refining test packs, upskilling customer teams, and contributing to continuous improvement of the product and services. Collaborative, customer-focused mindset is essential.