Customer Success Manager- UK

Manchester Digital; Manchester; On-site; GBP 42,000 - 64,000; Full time

Job summary

Manchester Digital is seeking a Customer Success Manager to collaborate with advertisers, agencies and media owners across the UK media landscape.

You will translate client objectives into platform strategies, deliver onboarding and ongoing support, and provide strategic guidance on media planning and negotiations to maximize value from Buymedia.

Qualifications

• 3+ years in media, ideally agency/publisher/platform.
• Strong understanding of UK media landscape and trading dynamics.
• Experience managing client and media owner relationships with a commercial focus.
• Excellent negotiation and presentation abilities.
• Analytical thinker who translates data into insights and recommendations.

Responsibilities

• Act as the primary point of contact for advertisers, agencies, and media owners.
• Develop a deep understanding of client objectives and translate these into effective platform strategies.
• Provide strategic guidance on media planning, buying, and negotiation best practices.
• Deliver onboarding, training, and ongoing support to ensure clients fully adopt and benefit from Buymedia.
• Build long-term, trusted relationships that drive client satisfaction, retention, and advocacy.
• Coordinate with internal teams to ensure smooth campaign setup, execution, and reporting.
• Track client usage, performance, and feedback to continuously improve platform experience.

Skills

Media industry experience

Relationship management

Negotiation

Communication skills

Data analysis

Job description

The Customer Success Manager is expected to have a strong grasp of the UK media market. You’ll be a trusted partner to clients and a key link between commercial, product, and media owner teams.

Key Responsibilities

Client Success & Relationship Management

Act as the primary point of contact for a portfolio of advertisers, agencies, and media owners.

Develop a deep understanding of client objectives and translate these into effective platform strategies.

Provide strategic guidance on media planning, buying, and negotiation best practices.

Deliver onboarding, training, and ongoing support to ensure clients fully adopt and benefit from Buymedia.

Build long-term, trusted relationships that drive client satisfaction, retention, and advocacy.

Media Owner Engagement

Build and maintain strong relationships with UK media owners across broadcast, digital, print, OOH and audio.

Liaise with media owners on rate structures, trading terms, and value optimisation across channels.

Ensure accurate representation of media owner data, rate cards, and deals within the platform.

Strategic & Commercial Support

Deliver campaign performance insights and actionable recommendations.

Support rate negotiations and help clients benchmark value using market insights.

Identify opportunities for account growth and cross-functional collaboration.

Operational Excellence

Coordinate with internal teams to ensure smooth campaign setup, execution, and reporting.

Track client usage, performance, and feedback to continuously improve platform experience.

Support internal reporting and revenue tracking through accurate commercial documentation.

What We’re Looking For

3+years’ experiencein media— ideally in a media agency, publisher, or platform environment.

Solid understanding of theUK media landscapeand trading dynamics across multiple channels.

Experience managing client and media owner relationships with a commercial focus.

Strong negotiation and rate management skills.

Excellent communication, presentation, and interpersonal abilities.

Analytical thinker with the ability to translate data into insights and recommendations.

Proactive, organised, and confident operating in a fast-paced environment.