- Customer Success Manager – Support Smarter Farming Across the UK

JR United Kingdom; Bolton; Remote; GBP 35,000 - 50,000; Full time

Job summary

Une entreprise AgTech européenne recherche un Customer Success Manager pour soutenir les agriculteurs au Royaume-Uni. Vous serez responsable de l'onboarding des clients, de la création de relations durables et de la représentation de l'entreprise lors d'événements clés. Le poste offre la possibilité de voyager régulièrement et de contribuer à un changement significatif dans la gestion du bétail.

Benefits

Salaire compétitif et frais de déplacement

Équipe de soutien et culture à faible hiérarchie

Voyages réguliers en Norvège

Qualifications

• Expérience en service client avec un fort accent sur les relations.
• Connaissance du milieu rural, expérience avec le bétail un atout.
• Capacité à travailler de manière autonome et à voyager régulièrement.

Responsibilities

• Onboarder de nouveaux clients et les guider dans la configuration.
• Agir comme point de contact permanent pour les agriculteurs.
• Représenter l'entreprise lors des journées de démonstration et des réunions clients.

Skills

Customer Success

Relationship Building

Communication

Job description

Social network you want to login/join with:

? Customer Success Manager – Support Smarter Farming Across the UK, bolton, greater manchester

col-narrow-left

Client:

TMS Technology

Location:

bolton, greater manchester, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

col-wide

Job Description:

? Customer Success Manager – Support Smarter Farming Across the UK

Remote (UK-based) | Regular UK travel | Full-time

We're hiring a Customer Success Manager on behalf of a European AgTech company that's helping farmers modernise how they manage livestock. With strong momentum in Norway and early traction in the UK, they’re building a ground-up team to support their next stage of growth.

This role is all about helping UK farmers succeed with a powerful, hardware-enabled software solution that changes how grazing, boundaries, and livestock management are handled. You’ll be the first full-time Customer Success hire in the UK and a key voice in shaping how we support farmers in the years ahead.

? Your Role

• Onboard new customers and guide them through setup, training, and product adoption
• Act as the ongoing point of contact for farmers, building trust and long-term relationships
• Proactively check in with users to ensure they’re getting value and solving their challenges
• Troubleshoot issues using system data and support tools, with help from the product and tech teams
• Represent the company at demo days, customer meetings, and key events across the UK
• Feed back insights to the wider team and help shape the product roadmap

? What We’re Looking For

• Experience in customer success, customer service, or commercial roles with strong relationship focus
• Farming background or a strong connection to rural life (cattle experience is a big plus)
• A calm and practical communicator who knows how to build trust quickly
• Comfortable working independently and remotely, with regular travel
• Able to understand and explain tech products in simple, clear language
• Valid UK driving licence required

? What’s on Offer

• Competitive salary and travel expenses
• The chance to be part of something early and impactful
• A supportive team and low-hierarchy culture
• Learning across both customer success and broader commercial topics
• Regular travel to Norway and time spent with the product and engineering teams

Apply now to help farmers across the UK succeed with the next generation of livestock technology.