Customer Success Manager, SMB

Ravio; Greater London; On-site; GBP 38,000 - 62,000; Full time

Benefits offered by this job

Equity stake

Private healthcare

6 weeks work from anywhere

Pension matching

Learning & development budget

Generous time off

Job summary

Ravio is looking for a Customer Success Manager for SMBs to manage a large, growth-focused portfolio. You’ll drive value delivery, renewals and upsell opportunities while supporting customers through their lifecycle.

You’ll work with product, marketing and support teams to translate customer feedback into roadmap ideas. The role combines tech-enabled and hands-on engagement across 300+ SMB accounts, with an emphasis on relationship-building and commercial outcomes in a fast-growing European tech

Qualifications

• Experience managing a large SMB portfolio.
• Strong customer empathy and relationship-building.
• Able to negotiate and meet revenue/renewal targets.
• Data-driven decision making with attention to detail.
• Experience in HR tech or rewards is a plus.

Responsibilities

• Own a scale portfolio of 300+ SMB accounts with tech-touch and high-touch engagement.
• Drive renewals and upsell to grow revenue.
• Collaborate with ops, marketing, support and product teams to relay customer feedback.
• Build strong customer relationships and ensure value delivery.
• Maintain high account health and contribute to roadmap.

Skills

Scale portfolio management

Customer relationship

Commercial acumen

Attention to detail

Teamwork

Sales / account mgmt

HR tech / rewards

Language skills (GER/FR)

Job description

Customer Success Manager, SMB

We help companies get compensation right.

What we get paid at work has a massive impact on our lives, and it’s one of the biggest factors in hiring and retaining talent - and yet so many companies struggle to get it right. They simply have no choice but to rely on poor data and unsophisticated tools for their pay decisions. That’s why we created Ravio.

We help many of the world’s most innovative and ambitious companies build stronger teams and reach their goals through better compensation. Our real-time data platform brings compensation into the modern age with clarity and transparency. We’re passionate about ensuring everyone is paid what they deserve, no matter their background or circumstances. We believe that when compensation is done right, everyone wins.

Ravio is growing fast, which means you can too. We’ve established ourselves as the European leader in our space serving more than 1,200 clients, and now have our sights set on becoming the global go to place for compensation data and tools for managing compensation.

Joining a startup and scaling it into a global product is one of the most challenging and rewarding experiences a career can offer. If that sounds exciting to you, you’re in the right place.

The Role

You’ll be joining a team of Customer Success Managers, supporting Ravio’s customers across their full lifecycle. This is a role which encompasses implementation, value delivery, ongoing relationship building, as well as renewals and upselling.

You’ll own a scale portfolio of 300+ SMB accounts, responsible for improving and maintaining account health and retaining and growing revenue across your book, using a hybrid of tech-touch and high-touch engagement.

You’ll work closely with other teams across the business to share feedback from customers, and to influence the product roadmap based on what customers are telling us they need.

What we’re looking for:

• Managing a scale portfolio. You’ll be responsible for a large and growing portfolio of SMB customers, using tech-touch tools (automation, segmentation, one-to-many outreach) alongside a hands‑on approach for the accounts that need it, so you can prioritise your time where it has the most impact.
• Customer relationship building / empathy. You can build rapport fast, and gain customer’s trust, while understanding and empathising with their challenges.
• Commercial acumen. You’re comfortable negotiating and selling (this role includes revenue and renewal targets)
• Attention to detail, and able to leverage data to make decisions for individual customers and at scale across your portfolio.
• Teamwork. We work closely as a team, and we work cross functionally with ops, marketing, support and product team
• Sales / account management experience. Including prospecting and multi‑threading, applied efficiently across a high‑volume portfolio.
• Nice to have: Experience in HR tech / Reward / HR
• Nice to have, Language skills, with a preference for German or French

What you’ll get:

• The opportunity to be part of the early team of a category-defining company backed by a strong roster of world‑class investors
• An inclusive work environment characterised by a high degree of trust, respect and integrity
• The ability to work closely with and learn from the company’s founders as well as a highly ambitious team of smart, mission‑driven individuals
• A high degree of autonomy and the opportunity for fast‑tracked professional growth
• While we’re very focused at work, we also know how to have fun in the process and don’t take ourselves too seriously
• Competitive compensation (and we know what we’re talking about!) with significant upside potential for high performance. And company equity, of course.
• An amazing benefits package for everyone, regardless of their role or level, including generous paid time off allowances as well as enhanced parental leave benefits

Compensation & Benefits

• £38,000 - £62,000 (OTE £46,000 - £74,000)
• Company ownership (everyone gets a meaningful equity stake in Ravio)
• 37 days paid time off (25 days holiday + 4 wellness day + 8 public holidays)
• Up to 6% pension matching scheme
• £60 a month wellness allowance (Invest in your physical wellbeing, on us)
• £500 per year Learning and Development budget
• Private healthcare cover with AXA
• Personal travel insurance - just in case
• 6 weeks work from anywhere per year
• Income protection insurance (for full peace of mind in case you cannot work because of sickness or disability)
• 16 weeks fully paid birthing parent leave, followed by 4 weeks at 50% pay & 8 weeks for non-birthing parent
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