Customer Success Manager - Salesforce ISV

JR United Kingdom; London; Hybrid; GBP 80,000 - 85,000; Full time

Job summary

A leading company in the Salesforce ecosystem is seeking a passionate Customer Success Manager to ensure customers thrive with their products. This full-time, hybrid position offers opportunities for professional growth and the chance to make an impact within a dynamic, supportive team.

Benefits

Opportunities for Salesforce certifications

Collaborative team culture

Professional development

Qualifications

• 3+ years in Customer Success, Account Management, or similar role.
• Experience with Salesforce ecosystem, preferably as Admin or Consultant.
• Strong familiarity with SaaS metrics and customer lifecycle management.

Responsibilities

• Build strong, long-term relationships with customers across industries.
• Drive product adoption and usage through strategic engagement.
• Monitor customer health and proactively address risks or challenges.

Skills

Communication

Problem-Solving

Relationship Building

Education

Salesforce Administration Certification

Job description

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Customer Success Manager - Salesforce ISV, london

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Client:

Mason Frank International

Location:

london, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

10.06.2025

Expiry Date:

25.07.2025

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Job Description:

Customer Success Manager | Salesforce ISV

Location: Hybrid/ London

Type: Full-time | Permanent

Experience Level: Mid-Senior

Are you passionate about helping customers thrive? Do you love the Salesforce ecosystem and want to be part of a fast-growing ISV making waves in the AppExchange? Mason Frank International have partnered with a rapidly expanding Salesforce ISV who are looking for a Customer Success Manager (CSM) to join their dynamic team.

Your Role

As a Customer Success Manager, you’ll be the trusted advisor and advocate for our customers. You’ll guide them through onboarding, adoption, and expansion, ensuring they get the most out of our products and services.

Responsibilities

• Build strong, long-term relationships with customers across various industries
• Drive product adoption and usage through strategic engagement
• Deliver onboarding, training, and success planning tailored to customer goals
• Monitor customer health and proactively address risks or challenges
• Collaborate with Sales, Product, and Support teams to deliver a seamless customer experience
• Identify upsell and cross-sell opportunities and support renewals

Experience required

• 3+ years in a Customer Success, Account Management, or similar role
• Experience working with or within the Salesforce ecosystem
• Prior hands on experience with the Salesforce platform either as an Admin or Consultant- Salesforce Administration Certification is a pre-requisite for this role
• A proactive, problem-solving mindset
• Strong communication and relationship-building skills
• Familiarity with SaaS metrics and customer lifecycle management
• Passion for helping customers succeed

Salary/ Bens

• Base salary range £80,000 to £85,000
• Remote first, with travel to client site (mainly London)
• Opportunities for Salesforce certifications and professional development
• A collaborative, supportive team culture
• The chance to make a real impact in a growing company

**Candidates must have full right to work in the UK, no sponsorship offered)