Customer Success Manager SaaS Global Tech

Principle; Greater London; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Success Manager to lead enterprise accounts and drive digital transformation. In this role, you'll leverage your expertise to foster relationships with C-level stakeholders and ensure client satisfaction through strategic account governance. This position offers a unique opportunity to influence internal strategies and enhance client value across a diverse portfolio. Join a forward-thinking company that values creativity and innovation in the tech space, and take your career to the next level in a role that promises both challenge and reward.

Qualifications

• 5+ years in Customer Success or Account Management in SaaS.
• Expertise in managing large, complex enterprise accounts.

Responsibilities

• Own relationships with major enterprise brands in the UK.
• Drive product adoption and client retention strategies.

Skills

Customer Success Management

Account Management

Digital Marketing

Stakeholder Management

Communication Skills

Problem Resolution

Strategic Thinking

Tools

Digital Experience Platforms

Job description

Customer Success Manager SaaS Global Tech

This range is provided by Principle. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Principle

Customer Success Manager – SaaS Global Tech

12-Month Contract with potential to extend

A global leader in providing creative software solutions for everyone from huge tech conglomerates to individual creatives is hiring a Customer Success Manager to accelerate value, drive product adoption, and build lasting enterprise partnerships across a multi-solution, multi-brand portfolio.

You’ll take charge of strategic, complex enterprise accounts, delivering real business outcomes and helping clients transform how they operate through advanced digital marketing solutions.

What You'll Be Doing:

1. Own and grow relationships across some of the UK’s largest enterprise brands
2. Lead clients through digital transformation with a strong focus on measurable outcomes
3. Drive product usage and adoption with structured success plans and strategic account governance
4. Align internal teams to solve challenges, accelerate value, and maximize ROI
5. Become a trusted partner to C-level stakeholders and senior decision-makers
6. Play a key role in client retention, expansion, and long-term satisfaction
7. Influence internal strategy and bring thought leadership to the wider Customer Success org

What We’re Looking For:

1. 5+ years in Customer Success, Account Management, or post-sales roles in the Digital Marketing or SaaS space
2. Strong background managing large, complex, global enterprise accounts
3. Confident building senior stakeholder relationships and navigating multi-department ecosystems
4. Expertise in digital experience platforms (analytics, personalization, optimization, martech)
5. Outstanding communication, presentation, and issue-resolution skills
6. Strategic, proactive, and solutions-focused — able to anticipate problems before they arise
7. Comfortable working cross-functionally with Sales, Marketing, Consulting, and Professional Services teams

Your next steps to apply:

Apply now with your Word document CV for immediate review. CV deadline is Monday, 14th of April at 09:00 AM. Do not hesitate to apply.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Consulting, Management, and Strategy/Planning

Industries

• Technology, Information and Media, Software Development, and IT System Custom Software Development

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