Customer Success Manager

Optimove; London; Hybrid; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Success Manager to join their vibrant team. In this hybrid role, you will engage with key stakeholders and serve as the main point of contact for clients, ensuring they unlock the full value of their partnership. This position offers an excellent opportunity for personal and professional growth within a collaborative environment. If you have strong communication and analytical skills, and a passion for helping clients succeed, this could be the perfect opportunity to advance your career in Customer Success.

Qualifications

• 1-4 years of experience in relevant roles, ideally from software companies.
• Strong analytical and interpersonal skills are essential.

Responsibilities

• Own overall client relationship, enabling them to unlock value from their partnership.
• Provide training and guidance to help clients maximize value using the platform.

Skills

Presentation Skills

Communication Skills

Analytical Skills

Interpersonal Skills

Organizational Skills

Proactive Attitude

Multi-lingual

Education

Experience in Customer Success

Experience in Technology-related Fields

Job description

Optimove is a global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with some of the world's most exciting brands, such as Sephora, Staples, and Entain, who love our thought-provoking combination of art and science. With a strong product, a proven business, and the DNA of a vibrant, fast-growing startup, we're on the cusp of our next growth spurt. It's the perfect time to join our team of ~500 thinkers and doers across NYC, LDN, TLV, and other locations, where 2 of every 3 managers were promoted from within. Growing your career with Optimove is basically guaranteed.

Optimove’s Customer Success Manager (CSM) fills a dynamic and essential client-facing role, interacting collaboratively with multiple client stakeholders including CMO’s, CRM Leads, project managers and software developers to deliver outstanding results. Dedicated to unlocking value for our clients and enabling them to achieve success and satisfaction, our CSMs serve as the main point of contact with our valued customers. This role requires highly effective management and people skills coupled with robust analytical capabilities. The CSM is a valuable member of the customer-facing team. The position brings with it an excellent opportunity to learn and grow within a lively and challenging environment.

If you're looking for the next step in your career in Customer Success, this could be the right opportunity for you!

Responsibilities:

• Own overall client relationship, enabling them to unlock value from their partnership with Optimove.
• Establish a trusted and strategic relationship with each assigned client.
• Be a strategic connector, ensuring the right resources from Optimove engage with key stakeholders at your clients.
• Be the customer’s advocate internally by communicating requests and issues across departments.
• Provide training, guidance and advice to help your clients unlock maximum value using the Optimove platform.
• Communicate major product updates and releases ensuring clients enact changes.

Requirements:

• 1-4 years of experience in relevant roles, ideally from software companies.
• Multi-lingual speaker - Advantage.
• Extremely strong presentation and communication skills.
• Proactive, highly organized, with the ability to manage multiple tasks.
• A true value-enabler who relishes helping clients achieve their business goals.
• Fast learner who can understand and articulate technology at any level.
• Rich and effective interpersonal skills.
• Strong analytical skills.
• Growth mindset – always pushing yourself out of your comfort zone.
• Experience in technology-related fields, preferably web-based software.
• Must be eligible to work in the UK – we are unable to provide sponsorship at this time.

This is a Hybrid role, and you will be required in our London office three days per week.

We are looking forward to receiving your application for the role, and we will be in touch soon!

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