Customer Success Manager – Open to experienced CSMs / Lawyer / Paralegal

JR United Kingdom; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading legal-tech software company in London seeks a Customer Success Manager. This role offers a unique chance to leverage legal expertise in a tech-driven environment, enhancing customer engagement and satisfaction. Ideal candidates will have a legal background or experience in customer success, with opportunities for career progression.

Benefits

Good remuneration and benefits package

Opportunity to move into a leadership role

Qualifications

• Minimum 2 years as a Customer Success Manager, Lawyer, or Paralegal.
• Strong academic background required.
• Fluent spoken and written English.

Responsibilities

• Ensure excellent customer experience and support.
• Liaise with clients, sales, and technical teams.
• Maximise customer renewals through engagement.

Skills

Communication

Problem Solving

Technology Grasp

Autonomy

Education

2.1 or 1st-class degree from a top university

AAB at A Level

Job description

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Customer Success Manager – Open to experienced CSMs / Lawyer / Paralegal, london

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Client:

RedTech Recruitment

Location:

london, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

23.05.2025

Expiry Date:

07.07.2025

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Job Description:

Customer Success Manager – keen to hear specifically from experienced CSMs, Lawyers or Paralegals

A brilliant opportunity for a legal professional or experienced Customer Success Manager to join a market-leading disruptive Legal-tech software company in London, UK. This offers a unique opportunity to use your expertise to transition into the future of tech and AI. You will be joining the team that supports the customer base, providing valuable insight into the needs of busy legal teams, while guiding clients on how to get the most out of the software to enhance their processes and improve efficiency. We are particularly keen to hear from those with Corporate Law experience or those with careers in Customer Success Management for a SaaS organisation.

Location: Central London– Hybrid – 3 days on site

Requirements for Customer Success Manager

• A minimum of 2 years working as either a Customer Success Manager (or very similar), Lawyer or Paralegal (even better if this is in corporate law)
• This company values top academics so is looking for a 2.1 or 1st-class degree from a top university and at least AAB at A Level (please ensure academics are on your CV when applying)
• You are able to easily grasp technology and are intrigued by the impact AI is having on the legal sector
• A motivated self-starter with a problem-solving attitude
• Ability to work with autonomy and as part of a team
• Great communication skills with fluent spoken and written English
• If joining from a legal background, you must be willing to move away from a traditional lawyer or paralegal role, and use your expertise for the future of legal tech

Responsibilities for Customer Success Manager

• You will be a central font of knowledge ensuring an excellent customer experience to the users.
• You will be liaising with clients, sales team and technical teams
• Execute seamless handovers between pre-sales and post-sales
• Help clients get the most out of the software product, overseeing customer engagement and fostering client relationships
• Solve client problems and resolve issues/queries quickly and help with user adoption
• Act as a voice for the customer, providing insights to internal teams to enhance service delivery
• Maximise customer renewals through user engagement

What this offers

• Working for an industry-leading software company who have a fantastic track record of successfully hiring and training graduates
• Opportunity to move into a leadership role. You will be able to manage multiple teams across international offices
• A good remuneration and benefits package

Applications:

If you would like to apply for this unique Customer Success Manager opportunity, we would love to hear from you. Please send an up-to-date CV via the relevant link.

We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by emailing (if this email address has been removed by the job-board, full details for contact are available on our website).

Keywords: Customer Success Manager / Client Relationship Manager / Customer Experience Advocate / Corporate Solicitor / Corporate Counsel / In-House Counsel / Legal Advisor / Transactional Lawyer / M&A Lawyer / Commercial Lawyer / Business Lawyer / Corporate Legal Consultant / Corporate Associate / Corporate Legal Advisor / Corporate Attorney / Company Lawyer / Corporate Legal Specialist / Corporate Law Practitioner / Paralegal Commercial Paralegal / M&A Paralegal / Transactional Paralegal / Legal Assistant / Corporate Law Paralegal / In-House Paralegal

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RedTech Recruitment Ltd focus on finding roles for Engineers and Scientists. Even if the above role isn’t of interest, please visit our website to see out other opportunities.

We are an equal opportunity employer and value diversity at RedTech. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status