Customer Success Manager - Magic Notes

Sequel; London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

An innovative company is seeking a Customer Success Manager to lead impactful partnerships and drive the adoption of AI-powered solutions. In this dynamic role, you will work closely with social workers and local councils, ensuring they derive maximum value from the software products. Your ability to build strong relationships and effectively communicate will be key to your success. As part of a diverse and inclusive team, you will help shape the future of customer success at this forward-thinking organization. If you are passionate about making a difference and thrive in a fast-paced environment, this is the opportunity for you.

Benefits

Highly competitive salary

EMI-qualifying share options

Therapy and coaching

Annual company retreat

New laptop choice

1:1 workplace coaching

Team talks from entrepreneurs

Free Calm subscription

Discounted bike accessories

Financial well-being coach

Qualifications

• Experience in driving growth through partner or account management.
• Strong sense of diplomacy in building relationships with stakeholders.

Responsibilities

• Build relationships with stakeholders across various sectors.
• Drive adoption of software products through training and engagement.

Skills

Relationship Building

Multi-tasking

Negotiation

Customer Advocacy

Problem Solving

Job description

Partnerships · London · Hybrid Remote

Customer Success Manager - Magic Notes

We usually respond within a week

At Beam, you get to do work that really matters. We’re solving the world’s toughest social problems. And we’re growing fast.

It’s not easy. Nothing worth doing ever is. But we take care of everyone who works here with everything from coaching to personal budgets and pay highly competitively.

You’ll be joining a company that’s having a huge impact on people’s lives with a culture where you can be yourself, have fun and progress rapidly.

About the role

Beam’s mission is to give everyone access to human-centred welfare services. Great technology is the key to providing this at scale, and we’re building a suite of AI products to revolutionise frontline work.

Our first product, Magic Notes, is an AI-powered tool helping social workers save more than 50% of their time whilst delivering high quality care to vulnerable residents who need it most.

Your role is to ensure pilots deliver impact for customers, before negotiating and agreeing expanded contracts. From there, you will manage and grow a portfolio of accounts, ensuring frontline teams get increasing value from Beam's software products as we scale.

This is a broad and hands-on role. You’ll spend a lot of your time with users - especially social workers - helping them understand and use the product. Alongside this, you’ll build a network of champions at every level to inform and grow the partnership.

When you’re not out and about, you’ll be digging into data and qualitative feedback to problem solve for your customers and acting as a customer advocate to inform product improvement. When a pilot is completed, you’ll provide a comprehensive evaluation and lead the negotiation for an extended contract.

You’ll be

• Building strong relationships - from front line teams to senior leadership across Local Councils, Central Government departments, charities and private sector social care providers

• Driving adoption - through both organised training and proactive engagement with front line teams and managers

• Demonstrating the impact of our work - through clear, concise updates and reports, showcasing how impactful our partnerships can be

• Identifying and securing expansions - spotting opportunities, developing proposals and leading contract negotiation

• Acting as the voice of the customer - sharing feedback which drives our product roadmap

• Helping build the customer success team - we’re a new team, and you’ll be at the forefront of designing how customer success at Beam works

You are

• A natural relationship builder - quickly building rapport and establishing trust to develop meaningful relationships with both senior stakeholders and front line teams

• A strong multi-tasker - incredibly organised, comfortable with multi-tasking and can switch between different activities with ease

• Results-driven - thriving working towards ambitious individual KPIs

• A confident negotiator - with a strong track record managing upsells, efficiently and effectively closing expansion deals for a new product

• Adaptive and resilient - thriving in a dynamic environment and optimistic about overcoming obstacles while maintaining motivation

You’ll need

• Demonstrable experience of driving growth through excellent partner or account management in a startup, leading corporate or in the public sector. Ideally, experience in customer success for a software product

• A strong sense of diplomacy - knowing how to appropriately build relationships with stakeholders across Government and social care organisations

• A creative, growth mindset - bringing solutions and novel ideas for experimentation that deliver value for customers

• Incredible discovery techniques - strong listening and questioning skills to uncover critical information, identify decision makers, and understand client problems where Beam can help

About Beam

We’re a team of over 150 working from our beautiful coworking space in Shoreditch and from home. We’ve picked up an armful of awards for our work (including one from our former Queen!) We’re one of the 10 hottest startups in London, according to WIRED magazine and one of LinkedIn’s Top 15 UK Startups for 2022. We’re also proud to be rated a top company to work for Escape the City, Tempo and The Dots.

We’re committed to hiring diversely and inclusively. You don’t need a degree to work here and we love to hear from global majority candidates and/or those who’ve experienced social disadvantage. 53% of people we support are from global majority backgrounds and 17% have disabilities. We believe we serve these people best when we’re a diverse and inclusive team.

Our benefits

• Highly competitive salary of £40,000 - £55,000 (on target bonus of 10-15% of your salary dependent on performance)
• EMI-qualifying share options
• Therapy, coaching, classes & content - powered by Oliva
• Annual company retreat
• New laptop - choose between a MacBook Air or PC
• 1:1 workplace coaching with More Happi
• Regular team talks from leading UK tech entrepreneurs
• Free subscription to Calm meditation app
• Discounted bike and accessories with Cyclescheme
• Discounted tech products with Techscheme
• Your own financial well-being coach, through Bippit

Application process

We have a four stage interview process, giving you plenty of time to learn about Beam whilst we get to know you better:

1. 30 minute video call with a member of our team

2. Timed practical remote test

3. Presentation with our Customer Success team

4. 3 final culture and value meetings

Feeling excited?

Start your journey to the most rewarding and challenging role of your career. We're excited to hear from you.

We’re proud to have a diverse team with broad talents. If you are unsure whether you tick every box but think you have the skills to make an impact - please apply!

Please note:

• We are accepting rolling applications for this role, with no fixed close date - if you are interested please do apply when you can
• We have a 6-month wait period before you can re-apply to Beam
• Unfortunately, we are unable to provide visa sponsorship to candidates

Department

Partnerships

Locations

London

Remote status

Hybrid Remote