Customer Success Manager - Industrial Customer Success Full Time Employee

BlueSnap, Inc; London; Hybrid; GBP 50,000 - 75,000; Full time

Job summary

A leading company in cyber-physical systems protection is seeking a Customer Success Manager in London. The role involves nurturing customer relationships, ensuring product adoption, and collaborating across teams to deliver exceptional customer experiences. This position offers the opportunity to work in a people-first culture that values personal care and professional development.

Benefits

Great Place to Work certified

Healthy work-life balance

Career growth opportunities

Hybrid working culture

Qualifications

• 3-5 years in a Customer Success, Account Management, or related role in a B2B cyber/OT environment.
• Experience working cross-functionally with teams such as Support, Deployment, Product, and Sales.
• Full proficiency in English is a must.

Responsibilities

• Own the customer happiness and retention.
• Serve as the primary point of contact for customers, building and nurturing relationships.
• Orchestrate internal teams to deliver exceptional outcomes.

Skills

Customer relationship management

Cross-functional collaboration

Customer success strategies

Job description

We’re growing and looking to hire Customer Success Manager who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity.

About Claroty:

Claroty has redefined cyber-physical systems (CPS) protection with an unrivaled industry-centric platform built to secure mission-critical infrastructure. The Claroty Platform provides the deepest asset visibility and the broadest, built-for-CPS solution set in the market comprising exposure management, network protection, secure access, and threat detection – whether in the cloud with Claroty xDome or on-premise with Claroty Continuous Threat Detection (CTD). Backed by award-winning threat research and a breadth of technology alliances, The Claroty Platform enables organizations to effectively reduce CPS risk, with the fastest time-to-value and lower total cost of ownership. Our solutions are deployed by over 1,000 organizations at thousands of sites across all seven continents.

A Great Place to Work certified company, Claroty is headquartered in New York City with employees across the Americas, Europe, Asia-Pacific, and Tel Aviv. The company is widely recognized as the industry leader in CPS protection, with backing from the world’s largest investment firms and industrial automation vendors, recognized by KLAS Research as Best in KLAS for Healthcare IoT Security five years in a row, and ranking on the Forbes Cloud 100 and Deloitte Technology Fast 500 multiple consecutive years.

Responsibilities

As a Customer Success Manager in Claroty, you will own the customer’s happiness and you lead the path to success with Claroty.

You will be the primary point of contact for our top-tier customers, nurturing relationships with all levels (senior executives included), and ensuring the successful adoption of Claroty products.

With subject matter expertise in the product and industry, you’ll navigate the customer through a customized journey that addresses their unique needs, delivering desired business outcomes and becoming their trusted advisor every step of the way.

As the quarterback of the customer experience, you’ll orchestrate internal teams to deliver exceptional outcomes, aligning efforts across departments.

Key Responsibilities

• Own the customer happiness and retention
• Customer relationship management - Serve as the primary point of contact for customers, building and nurturing relationships across all levels, including C-suite executives.
• Orchestrating customer journey towards desired business outcomes:
• Leverage subject matter expertise in the product and industry to guide customers toward successful product adoption
• Monitor customer health and usage, and proactively address challenges to ensure customers maximize the value of the product.
• Cross-Functional Collaboration & Orchestration
• Act as the quarterback of the customer experience, orchestrating internal teams (e.g., Support, Product, Sales) to align efforts and deliver a seamless experience.

Requirements

What do you need to succeed in this role?

• 3-5 years in a Customer Success, Account Management, or related role in a B2B cyber/OT environment, preferably with a SaaS or technical product.
• Experience tracking achievement of customer objectives and identifying opportunities for improvement.
• Experience working cross-functionally with teams such as Support, Deployment, Product, and Sales to deliver an excellent customer experience.
• Experience working with Cyber Security Stakeholders
• Previous experience in consulting - Advantage
• Full proficiency in English is a must
• The candidate must be UK-based.
• Ability to travel (25%)

Why Claroty? Our Culture and Benefits:

• As a Great Place to Work certified company, we take pride in the culture we’ve built together—one rooted in camaraderie, credibility, fairness, and respect.
• Claroty is a people first company. With strong bonds amongst the team, we believe in prioritizing personal care and support over work, confident that results follow from a harmonious environment. We celebrate professional and personal successes, committed to fostering a diverse and inclusive space.
• Stability, we demonstrate continued growth over the past few years, raised over 700M$ from top tier investors, we have top tier board members and our products are sold worldwide, over 1000 customers.
• We understand the importance of maintaining a healthy work-life balance, and encourage people to take the time they need to rest and prioritize their mental and physical health. We also provide a biannual “ClaroBreak”, a company-wide long weekend shutdown so we can all rest, recharge and spend time with our loved ones.
• We care about your development. At Claroty, we prioritize excellence and uphold high professional and ethical standards. We encourage career growth and exploration within the company, facilitated by biannual performance reviews, feedback sessions, and individual development planning, complemented by professional courses.
• We believe in transparency and openness. That’s why we regularly hold company all-hands, town hall meetings, and “Coffee with the CEO” sessions. We also conduct round table sessions and employee satisfaction surveys, to keep a pulse on what matters most to our team members and make our culture the best it can be.
• While we have physical offices in New York, Tel Aviv, London and Singapore, we also embrace a hybrid working culture. This flexibility allows us to tap into a diverse talent pool and enables our team members to work in a way that suits their individual preferences and circumstances.

Claroty is an equal-opportunity employer committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of ALL diverse backgrounds, and special accommodations are available upon request in all selection phases.

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