Customer Success Manager - Front of House Hospitality

ACCESS UK LTD; Farnborough; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading company in business management software is looking for a Customer Success Manager for Front of House Hospitality. This role focuses on building relationships with customers, driving improvements, and leveraging software solutions to enhance customer success. Enjoy a hybrid working environment, competitive salary, and numerous benefits.

Benefits

Flexible, hybrid working environment

Development opportunities

Competitive salary and benefits

Charity day per year

Qualifications

• Ability to analyze and resolve customer challenges swiftly.
• Managing conflicting priorities under pressure.
• Strong commercial acumen and negotiation skills.

Responsibilities

• Accountable for the success of a portfolio of valued customers.
• Reporting, identifying risks & opportunities, and driving improvement.
• Establishing trusted relationships with key customers and stakeholders.

Skills

Commercial acumen

Negotiation skills

Customer relationship management

Analytical ability

Problem-solving

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Job description

Customer Success Manager - Front of House Hospitality

Location: This role will be based 3 days a week in one of our Access Offices.

We're looking for people to join the Access family, who share our passion for believing in better and who will help us continue to grow. "Love Work. Love Life. Be You." is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

• A flexible, hybrid working environment to balance work and life while maintaining a strong office team-based culture.
• Development opportunities to progress your success plan and accelerate your career.
• A competitive salary, 25 days holiday (increasing with service), and a matched pension scheme.
• A range of benefits tailored to your needs.
• One charity day per year to support a cause that matters to you.

About you:

As a Customer Success Manager, you will be accountable for the success of a portfolio of our most valued customers. You should be passionate about helping people, customer-centric, and enthusiastic about how software can improve lives and businesses. Building and maintaining effective relationships at all levels, including with C-Suite stakeholders, is essential.

You should be solution-focused, capable of conducting reviews, providing progress reports, and demonstrating the value of Access solutions. Commercially savvy and strategically informed, you will act as our Customers' Ambassador and Trusted Advisor.

Day to Day responsibilities include:

• Reporting, identifying risks & opportunities, taking action, driving improvement, and communication.
• Establishing trusted relationships with key customers and stakeholders.
• Resolving customer challenges quickly by engaging appropriate resources.
• Conducting reviews to discuss trends, sentiment, success factors, and opportunities for expansion.
• Generating upsell and expansion revenue through customer insights and product knowledge.

Skills and experiences we seek:

• Ability to analyze and resolve customer challenges swiftly.
• Managing conflicting priorities under pressure.
• Strong commercial acumen and negotiation skills.
• Ability to articulate how product features support customer success.
• Understanding product usage data by customer or segment.

About The Access Group

We are one of the UK's largest providers of business management software, serving over 100,000 customers across various sectors globally. Our solutions connect people with the right data at the right time through Access Workspace.

We are committed to creating an inclusive environment where everyone can thrive. If you're excited about this role, even if your experience isn't a perfect match, you might be the right fit. We believe in equality and diversity. Join us to love what you do, love how you live, and be authentically you. Let's make a difference together.