Customer Success Manager

Zenzero; Guildford; On-site; GBP 35,000 - 55,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Customer Success Manager, der leidenschaftlich daran interessiert ist, Kundenbeziehungen zu pflegen und die Zufriedenheit zu maximieren. In dieser Rolle sind Sie der Schlüssel zur Unterstützung unserer Kunden auf ihrer Reise, indem Sie eng mit Vertrieb, Marketing und Technik zusammenarbeiten. Ihre Hauptaufgabe besteht darin, sicherzustellen, dass die Kunden ihre Ziele erreichen und die bestmögliche Erfahrung mit unseren Dienstleistungen haben. Wenn Sie über ausgezeichnete Kommunikationsfähigkeiten verfügen und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• 2+ Jahre Erfahrung in einer kundenorientierten Rolle.
• Starke Kommunikations- und interpersonelle Fähigkeiten.

Responsibilities

• Entwicklung und Pflege starker Kundenbeziehungen.
• Zusammenarbeit mit internen Teams zur Verbesserung der Kundenbindung.

Skills

Kommunikationsfähigkeiten

Interpersonelle Fähigkeiten

Problemlösungsfähigkeiten

Analytische Fähigkeiten

Job description

Customer Success Manager

As a Customer Success Manager, you will be responsible for supporting our customers throughout their journey with our company. You will work closely with our sales, marketing, and technical teams to ensure that our customers receive the best possible experience. Your goal will be to help our customers achieve their goals and ensure their satisfaction with our services.

Responsibilities:

• Develop and maintain strong relationships with customers, including regular communication and check-ins to ensure their success and satisfaction with our service
• Collaborate with sales, marketing, and technical teams to understand customer needs and develop strategies for retention and growth
• Identify potential areas of improvement in our service based on customer feedback and work with the technical team to implement changes
• Provide support to customers to help them effectively use our service
• Identify and address customer concerns and issues in a timely and effective manner
• Participate in customer onboarding and provide ongoing support throughout the customer lifecycle
• Ensure customers are aware of our full suite of services and upselling/cross-selling where possible.

Requirements:

• 2+ years of experience in a customer-facing role
• Excellent communication skills, both verbal and written
• Strong interpersonal skills with the ability to build relationships with customers and internal stakeholders
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

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