Customer Success Manager- FinTech (Intermediated Lending)

Snaphunt; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

Une entreprise FinTech dynamique recherche un Customer Success Manager à Manchester. Dans ce rôle, vous serez en contact direct avec les clients pour maximiser leur satisfaction et le succès de leurs comptes. Vous ferez partie d'une équipe passionnée, axée sur l'amélioration des processus d'implémentation et de succès client dans un environnement en pleine croissance.

Qualifications

• Expérience de 3-5 ans dans un rôle client, idéalement en SaaS B2B.
• Compétences avérées en gestion de projet dans des environnements complexes.
• Expertise dans les services financiers, en particulier avec les courtiers et prêteurs.

Responsibilities

• Gérer la communication client et les initiatives de projet.
• Coordonner la mise en œuvre pour les clients SaaS.
• Identifier les opportunités d'upsell tout en garantissant un service client de qualité.

Skills

Management de projet

Gestion des parties prenantes

Identifications des opportunités de croissance

Acuité commerciale

Intégrations techniques

Job description

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Customer Success Manager- FinTech (Intermediated Lending), Manchester

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Client:

Snaphunt

Location:

Manchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

7b45b7357b9c

Job Views:

5

Posted:

25.06.2025

Expiry Date:

09.08.2025

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Job Description:

The Offer

• Leadership Role
• A role that offers a breadth of learning opportunities
• Attractive Salary & Benefits

The Job

What You’ll Do:

As a Customer Success Manager, you will work directly with clients to ensure they get the most value from our products and services. You will manage day-to-day client communications, support project initiatives, and play an active role in the success of our customer accounts. Your focus will be on enhancing client satisfaction, supporting upsell initiatives, and ensuring seamless collaboration between teams.

• Implementation & Delivery: Own the onboarding and implementation process for B2B SaaS clients, ensuring seamless delivery and client satisfaction.
• Project Management: Manage end-to-end delivery timelines, resource planning, and issue resolution, going beyond basic project tracking.
• Client Engagement: Act as the primary point of contact for clients, fostering strong relationships, identifying needs, and unlocking growth opportunities.
• Stakeholder Management: Work effectively with internal and external stakeholders to manage expectations, resolve conflicts, and ensure alignment.
• Commercial Capability: Spot and act on upsell or cross-sell opportunities while maintaining a client-first approach.
• Process Improvement: Contribute to the improvement of implementation and customer success processes to streamline operations and enhance client outcomes.

If you’re ready to support impactful client relationships in a dynamic and growing company, we encourage you to apply and be part of our journey.

The Profile

What You’ll Bring to the Table:

• Experience: 3-5 years in a customer-facing role, ideally in B2B SaaS implementation or project management.
• Skills: Proven expertise in project management and stakeholder management with a track record of independent delivery in complex environments.
• Domain Expertise: A financial services background, particularly with brokers, lenders (track record in intermediate lending), or paper-based processes
• Customer Success: Prior experience in customer success is advantageous but not mandatory.
• Capabilities: Commercially savvy, with the ability to identify client needs and growth opportunities.
• Technical Acumen: Comfortable working with B2B SaaS products, with the ability to understand technical integrations and workflows.

The Employer

Our client is a team driven by passion, committed to revolutionizing the way you experience recruitment and HR.