Customer Success Manager – FinTech (Implementation & Delivery Focus)

Elvis Eckardt Recruitment; Manchester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Join a high-growth fintech start-up as a Customer Success Manager focused on implementation and delivery. You'll oversee client onboarding, ensure customer satisfaction, and work closely with various teams to optimize success workflows. This role offers the chance to shape customer experiences in an innovative environment.

Qualifications

• 3-5 years in a customer-facing role, ideally in B2B SaaS.
• Self-starter able to manage complex projects.
• Excellent communication and organizational skills.

Responsibilities

• Lead client onboarding and implementation from start to finish.
• Manage delivery timelines and proactively solve issues.
• Build strong client relationships and act as their trusted advisor.

Skills

Customer-first mindset

Project delivery

SaaS delivery experience

Complex project management

Excellent communication

Job description

Customer Success Manager – FinTech (Implementation & Delivery Focus)

Customer Success Manager – FinTech (Implementation & Delivery Focus)

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Elvis Eckardt Recruitment provided pay range

This range is provided by Elvis Eckardt Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

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Entrepreneur & Founder | Robin Hood meets Recruitment | Fractional TA Leader | Moonshot | Father to a cheeky | Extended Workbench for the Big 4…

Customer Success Manager – FinTech (Implementation & Delivery Focus)

Manchester | Hybrid (3-4 days onsite per week)

We’re hiring on behalf of a high-growth fintech start-up that’s transforming how lenders, brokers, and intermediaries manage loans. We’re looking for a Customer Success Manager (CSM) who thrives in implementation-heavy roles and is confident in taking ownership of complex client onboarding and delivery.

It's a hands-on opportunity for someone with strong SaaS delivery experience who can lead client implementations, manage internal and external stakeholders, and drive long-term client success. Lending industry experience is a plus, but not a must.

What You’ll Be Doing:

• Implementation & Delivery (Core Focus): Lead client onboarding and implementation from start to finish, ensuring a smooth, on-time rollout and outstanding client satisfaction.
• Project Management: Coordinate resources, manage delivery timelines, and proactively solve issues before they escalate.
• Customer Engagement: Act as the go-to person for your clients. Build strong relationships, understand their business needs, and be their trusted advisor.
• Stakeholder Management: Align internal teams and external clients to keep everyone moving in the same direction.
• Commercial Awareness: Spot upsell or cross-sell opportunities that genuinely benefit the customer.
• Process Optimisation: Suggest and implement improvements to onboarding and success workflows.

What We’re Looking For:

• 3–5 years of experience in a customer-facing role, ideally in B2B SaaS with a strong focus on project delivery and implementation.
• A self-starter who can independently manage complex projects and build rapport with both technical and non-technical stakeholders.
• Excellent communication and organisational skills.
• Previous experience in intermediated lending, financial services, or working with brokers/lenders is helpful, but not essential.
• A genuine customer-first mindset with commercial awareness.

Why Join?

This is a fantastic opportunity to work at the heart of an ambitious fintech business that values autonomy, customer success, and innovation. You’ll play a critical role in ensuring customers get real value from the platform, from day one through to long-term growth.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting

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