Customer Success Manager (Aviation Tech)

Edinburgh City Football Club Limited.; Glasgow; Remote; GBP 35,000 - 50,000; Full time

Job summary

Join a dynamic team as a Customer Success Manager, where you will foster strong customer relationships, lead onboarding, and ensure customer satisfaction in a remote working environment. Ideal candidates are tech-savvy, possess strong problem-solving skills, and have experience in aviation or SaaS. Engage in meaningful assignments that impact the aviation technology sector. Apply now to elevate your career!

Benefits

Flexible working environment

Supportive team structure

Opportunities for growth

Qualifications

• 3+ years experience in Customer Success or similar role.
• Direct experience in FBO operations or aviation-related roles.

Responsibilities

• Develop strong customer relationships and serve as primary contact.
• Lead onboarding for new customers and provide training.
• Monitor customer health and satisfaction, providing reports.

Skills

Customer Engagement

Problem-Solving

Interpersonal Skills

Communication

Education

Degree in Business

Degree in Communications

Tools

CRM

FBO Software

Accounting Tools

Job description

Are you a proactive, relationship-focused professional passionate about customer engagement and success? Do you thrive in a dynamic, technology-driven environment? If so, we invite you to join our team as a Customer Success Manager.

What you will do:

• As a Customer Success Manager, you will:
• Develop strong customer relationships and serve as the primary point of contact between clients and our business.
• Lead onboarding for new customers, ensuring they quickly and effectively adopt FBO One.
• Provide training and demonstrations to help customers maximize the value of FBO One.
• Assist the sales team by supporting lead generation, managing sales opportunities, and conducting product demonstrations.
• Facilitate smooth transitions for new customers from sales to active users.
• Identify customer needs and proactively offer solutions to enhance satisfaction and retention.
• Address customer concerns, coordinating with internal teams to resolve issues promptly.
• Collect and share customer feedback to align with product, sales, and marketing strategies.
• Monitor customer health and satisfaction, providing reports and insights to internal stakeholders.
• Represent FBO One at industry trade shows and events to enhance brand presence.

Who You Are:

• We are seeking a candidate who:
• Has proven experience (3+ years) in a Customer Success Manager or similar role, preferably in SaaS or aviation.
• Demonstrates strong problem-solving and interpersonal skills, with the ability to manage stressful situations effectively.
• Has direct experience in FBO operations, ground handling, or aviation-related roles, with a solid understanding of industry challenges.
• Is tech-savvy and has experience with FBO software or aviation-related systems such as CRM, maintenance, or accounting tools.
• A start-up mentality with the ability to thrive in a fast-paced, dynamic environment is crucial, as is a curious and experimental mindset, always seeking ways to improve.
• Possesses excellent communication skills, both written and verbal, in English.
• Can build and sustain long-term customer relationships based on trust and collaboration.
• Holds a degree in business, communications, or a related field (preferred).
• Is open to occasional travel within the UK and internationally.

What We Offer:

• A flexible, remote working environment.
• A supportive, flat team structure valuing innovation and collaboration.
• Opportunities to grow and develop in the aviation technology sector.
• Engagement in meaningful assignments that make a global impact.

Amsterdam Software provides FBO One, the leading global solution for aircraft handling and fuel management. Trusted by airport operators at over 150 locations worldwide, our service ensures seamless, secure, and 24/7 operational effectiveness. We are a small but dynamic team, distributed globally, and take pride in fostering a collaborative, innovative, and relaxed work environment.

Amsterdam Software is an equal-opportunity employer, seeking candidates based solely on their qualifications and enthusiasm for delivering excellence. Join us in shaping the future of aviation technology.

Apply now to take your career to new heights!