Customer Success Manager (Aviation Tech)

JR United Kingdom; Chesterfield; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

JR United Kingdom is seeking a proactive Customer Success Manager in Chesterfield. This role involves fostering customer relationships in a technology-driven aviation sector, providing essential support for onboarding and maximizing product value. The ideal candidate will have relevant experience, strong communication skills, and a solutions-oriented mindset. Join a flat, innovative team and take part in impactful assignments.

Benefits

Flexible, remote working environment

Opportunities for growth in aviation technology

Supportive team structure

Qualifications

• 3+ years in Customer Success or similar role, preferably in SaaS or aviation.
• Experience in FBO operations or aviation-related roles.
• Excellent written and verbal communication skills in English.

Responsibilities

• Develop and maintain customer relationships as primary contact.
• Lead onboarding for new customers ensuring effective adoption.
• Monitor customer health and provide insights to stakeholders.

Skills

Problem-solving

Interpersonal skills

Communication

Relationship management

Tech-savvy

Education

Degree in business, communications, or related field

Tools

CRM software

FBO software

Job description

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Customer Success Manager (Aviation Tech), chesterfield

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Client:

FBO One

Location:

chesterfield, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

Are you a proactive, relationship-focused professional passionate about customer engagement and success? Do you thrive in a dynamic, technology-driven environment? If so, we invite you to join our team as a Customer Success Manager.

What you will do:

• As a Customer Success Manager, you will:
• Develop strong customer relationships and serve as the primary point of contact between clients and our business.
• Lead onboarding for new customers, ensuring they quickly and effectively adopt FBO One.
• Provide training and demonstrations to help customers maximize the value of FBO One.
• Assist the sales team by supporting lead generation, managing sales opportunities, and conducting product demonstrations.
• Facilitate smooth transitions for new customers from sales to active users.
• Identify customer needs and proactively offer solutions to enhance satisfaction and retention.
• Address customer concerns, coordinating with internal teams to resolve issues promptly.
• Collect and share customer feedback to align with product, sales, and marketing strategies.
• Monitor customer health and satisfaction, providing reports and insights to internal stakeholders.
• Represent FBO One at industry trade shows and events to enhance brand presence.

Who You Are:

• We are seeking a candidate who:
• Has proven experience (3+ years) in a Customer Success Manager or similar role, preferably in SaaS or aviation.
• Demonstrates strong problem-solving and interpersonal skills, with the ability to manage stressful situations effectively.
• Has direct experience in FBO operations, ground handling, or aviation-related roles, with a solid understanding of industry challenges.
• Is tech-savvy and has experience with FBO software or aviation-related systems such as CRM, maintenance, or accounting tools.
• A start-up mentality with the ability to thrive in a fast-paced, dynamic environment is crucial, as is a curious and experimental mindset, always seeking ways to improve.
• Possesses excellent communication skills, both written and verbal, in English.
• Can build and sustain long-term customer relationships based on trust and collaboration.
• Holds a degree in business, communications, or a related field (preferred).
• Is open to occasional travel within the UK and internationally.

What We Offer:

• A flexible, remote working environment.
• A supportive, flat team structure valuing innovation and collaboration.
• Opportunities to grow and develop in the aviation technology sector.
• Engagement in meaningful assignments that make a global impact.

CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer – vets/disabled

CAMP is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact [e-mail].

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or protected veteran status EEO.

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Created on 31/05/2025 by JR United Kingdom