Customer Success Manager (Aviation Tech)

JR United Kingdom; Derby; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading company in aviation technology is seeking a proactive Customer Success Manager to cultivate customer relationships and enhance engagement. The role involves onboarding new clients, providing training on FBO One software, and ensuring customer satisfaction. Candidates should have a strong background in customer success, excellent communication skills, and an understanding of aviation industry challenges. This position offers a flexible, remote working environment with opportunities for professional growth.

Benefits

Flexible remote working environment

Supportive team structure valuing innovation

Opportunities to grow in aviation technology sector

Engagement in meaningful assignments

Qualifications

• Proven experience (3+ years) in a Customer Success Manager role, preferably in SaaS or aviation.
• Direct experience in FBO operations and aviation-related roles.
• Excellent written and verbal communication skills in English.

Responsibilities

• Develop strong customer relationships and serve as the primary point of contact.
• Lead onboarding for new customers and provide training.
• Monitor customer health and satisfaction, providing reports to stakeholders.

Skills

Problem-solving

Interpersonal skills

Communication

Education

Degree in business, communications, or related field

Tools

FBO software

CRM systems

Maintenance tools

Accounting tools

Job description

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Client:

FBO One

Location:

derby, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

Are you a proactive, relationship-focused professional passionate about customer engagement and success? Do you thrive in a dynamic, technology-driven environment? If so, we invite you to join our team as a Customer Success Manager.

What you will do:

• As a Customer Success Manager, you will:
• Develop strong customer relationships and serve as the primary point of contact between clients and our business.
• Lead onboarding for new customers, ensuring they quickly and effectively adopt FBO One.
• Provide training and demonstrations to help customers maximize the value of FBO One.
• Assist the sales team by supporting lead generation, managing sales opportunities, and conducting product demonstrations.
• Facilitate smooth transitions for new customers from sales to active users.
• Identify customer needs and proactively offer solutions to enhance satisfaction and retention.
• Address customer concerns, coordinating with internal teams to resolve issues promptly.
• Collect and share customer feedback to align with product, sales, and marketing strategies.
• Monitor customer health and satisfaction, providing reports and insights to internal stakeholders.
• Represent FBO One at industry trade shows and events to enhance brand presence.

Who You Are:

• We are seeking a candidate who:
• Has proven experience (3+ years) in a Customer Success Manager or similar role, preferably in SaaS or aviation.
• Demonstrates strong problem-solving and interpersonal skills, with the ability to manage stressful situations effectively.
• Has direct experience in FBO operations, ground handling, or aviation-related roles, with a solid understanding of industry challenges.
• Is tech-savvy and has experience with FBO software or aviation-related systems such as CRM, maintenance, or accounting tools.
• A start-up mentality with the ability to thrive in a fast-paced, dynamic environment is crucial, as is a curious and experimental mindset, always seeking ways to improve.
• Possesses excellent communication skills, both written and verbal, in English.
• Can build and sustain long-term customer relationships based on trust and collaboration.
• Holds a degree in business, communications, or a related field (preferred).
• Is open to occasional travel within the UK and internationally.

What We Offer:

• A flexible, remote working environment.
• A supportive, flat team structure valuing innovation and collaboration.
• Opportunities to grow and develop in the aviation technology sector.
• Engagement in meaningful assignments that make a global impact.

CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer – vets/disabled

CAMP is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact [emailprotected] .

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or protected veteran status EEO.

Apply now to take your career to new heights!