Customer Success Manager - 12M Fixed Term (German Speaker)

Getty Images; London; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Success Manager fluent in both English and German. This role involves enhancing customer relationships, driving contract renewals, and ensuring client satisfaction through effective communication and problem-solving. You will engage with a diverse customer base, utilizing your sales expertise to exceed targets and foster long-term partnerships. If you thrive in a hybrid work environment and are passionate about customer success, this opportunity is perfect for you. Join a forward-thinking company where your contributions will directly impact client growth and satisfaction.

Qualifications

• Proven track record of meeting or exceeding sales targets.
• Experience in enterprise and solution selling is crucial.

Responsibilities

• Manage contract renewals and grow customer spend commitments.
• Conduct performance reviews and handle negotiations with clients.

Skills

Sales Target Achievement

Enterprise/Solution Selling

Customer Retention

Problem Solving

Negotiation Skills

Time Management

Persuasive Presentation

C1 Level in English

C1 Level in German

Tools

Salesforce

Job description

Customer Success Manager - German & English speaker

Location: London, United Kingdom / Dublin, Ireland

Contract: Fixed Term - 12 Months

Workstation: Hybrid

PLEASE NOTE THAT C1 LEVEL OR ABOVE IN ENGLISH AND GERMAN (WRITTEN AND VERBAL) IS REQUIRED FOR THIS ROLE. YOU MUST HAVE BOTH IN ORDER TO BE CONSIDERED

Who You Are:

• The Customer Success Manager is responsible for renewing contracts and growing spend commitment from within a Getty Images’ customer base, comprised of Spanish and German clients across Europe.
• You handle all aspects of the contract renewal process, from successful onboarding to ensuring adoption/usage/consumption, proactively solving issues, teeing up and completing the renewal/upgrade, and more.
• You will conduct customer performance reviews through discovery conversations, renewal negotiations and closure.
• You delight in deep discovery and solution-selling.
• Customer interactions and communicating is handled through web conferencing/telephone/email for all aspects of sales cycle, including price and contract quotations, solicitation, inquiries, negotiation, and problem resolution.
• Salesforce is used for entering orders, tracking, information gathering, troubleshooting, and research.

Your Next Challenge:

• Follows up on all assigned/designated contract renewal opportunities.
• Handles all aspects of the renewal process, from onboarding to contract and customer performance review through negotiations to closure.
• Works closely with product specialists and supporting departments in structuring and carrying out renewal contracts.
• Meets and exceeds quarterly sales quota for contract renewals.
• Negotiates contract terms that meet clients’ needs yet increase efficiencies and revenue streams for Getty Images.
• Enters accurate customer and sales data into Salesforce and related systems.

What You'll Need:

• Experience consistently meeting or exceeding sales targets.
• Experience with enterprise/solution selling.
• Ability to grow and lock in revenue of client base of assigned accounts.
• Skills to sell and upsell, growing customer retention and underpenetrated accounts.
• C1 Level or above in English and German.
• An additional language to the above is advantageous, however not essential.
• Ability to grow the number of users/contacts and build rapport quickly to understand their business direction and short/medium-term needs.
• Experience developing accounts and finding opportunities to grow accounts within a sector.
• Demonstrate excellent time management and deep discovery skills to identify new and bigger solutions.
• Ability to overcome objections of price and competition, problem-solving, and have persuasive presentation skills.